Cloud Development Engineer, Observability Engineering

Cloud Observability Engineering collaborates with all the engineering teams at Pega and advocate for Observability solutions, establish standards and processes. Cloud Observability Engineering team is responsible for designing, developing and maintaining Observability solutions for Pega Cloud. You will be part of a highly innovative company changing how companies work and optimize their outcomes. In this role you will be part of a highly collaborative team that is well versed and skilled in their space. You will be an adaptive/flexible change agent driving data driven decisioning while seeing the benefits of your hard work turn into business outcomes. Design and develop observability solutions for Pega Cloud hosted applications. Responsible for Micro services monitoring used in Pega Cloud services. Enable observability monitoring capabilities - metric collections, logging and APM (tracing) with applications hosted in Pega Cloud service. Be familiar with Open telemetry standards for distributed tracing, open metric collection. Define KPIs, SLI, SLO and SLA's for micro services. Manage and maintain monitoring Pega tools and technologies. Responsible for correlation of Pega Infrastructure and Application metrics, error codes and logs; end-to-end monitoring from Customer request, load balancer, backend services (tomcat, java application, database, ping, network, etc.); and synthetic monitoring (simulation of customer request end-to-end). Work with Engineering (Pega product/ Cloud engineering) towards achieving the common goal of availability monitoring, performance monitoring, application monitoring and enabling correlation between infrastructure and application/services/technologies. Work on automation and proactively build Pega solutions with team to enhance the current process. Provide feedback on bugs and customer experience enhancements. Operate, administer and automate solutions on Pega Cloud Stack. Responsible for problem discovery, analysis, and resolution. Use world class Pega cloud infrastructure and management technologies.

Pega is The Enterprise Transformation Company™ that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. Many of the world's most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture to help enterprises meet today's customer demands while continuously transforming for tomorrow.