Team Lead I

_________________________________________________________________________________________________

Notice to Prospective Employees of PCV Murcor, Inc who are California Residents

PCV Murcor, Inc respects the privacy of our employees and prospective employees.  You can read about our information collection practices including the categories of information we  collect from you and how we use that information in our privacy policy located at https://www.pcvmurcor.com/privacy/.

If you have any questions please contact the CCPA Team at CCPA@pcvmurcor.com or (844) 900-5535.

________________________________________________________________________________________________

Team Lead 

Salary Range:  $60K to $72K

Out of State: AZ, CA, CO, MI, MO, NV, NY, OH, SD, UT, WA (ONLY)

 

Position Overview

This is an entry level supervisory role for an energetic and motivated self-starter who is passionate about team-building, talent management, and cultivating an outstanding client experience. The Team Lead I will supervise a team in either the Client Services or Vendor Relations department to ensure all policies and procedures are adhered to and we are providing superior service to our clients.

Essential Job Duties and Responsibilities

• Responsible for hiring qualified candidates; coaching, training and developing the staff; and disciplining team members including but not limited to terminations
• Effectively manage and continuously provide training and feedback to employees
• Daily management of Client Services or Vendor Relations team
• Identify and resolve operational problems
• Resolve client escalations
• Identify opportunities to improve efficiency and team performance
• Resolve internal escalated issues
• Develop strong cross functional working relationships to improve overall workflow
• Partner with other team leads/managers to resolve problems and improve overall performance of the Client Services or Vendor Relations team
• Proactively resolve potential problems with vendors, clients, and employees
• Lead by example
• Ensure adequate team coverage
• Backup of Reporting Manager
• Subject Matter Expert of Client Services or Vendor Relations team

 

 

Qualifications and Skills

	Required	Preferred
Qualification	High School Diploma or equivalent	Associates Degree or higher
Experience	1 - 5 years of supervisory or related experience 3 - 5 years customer service experience Experience in fast paced environment Call center environment
Prior Knowledge	Customer Service principles	Real Estate related industry Appraisal Management Company

 

• Detailed oriented with excellent analytical skills
• Excellent verbal and written communication skills
• Ability to motivate staff to accomplish goals
• Ability to creatively solve complex problems
• Ability to work across cross functional teams to effectively resolve operational/personnel problems
• Microsoft Office Suite intermediate level and above

 

 

EOE /Disability/Vet

Licensed in all 50 states, plus D.C., PCV Murcor provides nationwide appraisal management and valuation advisory for residential and commercial real estate. An industry leader with over 40 years of experience managing valuation needs for mortgage lending, financial institutions, estate and litigation, real estate investors, and mortgage servicers. From our in-house experts offering customized strategy with you at every step, to our nationwide panel of independent appraisers working in the communities you invest in-PCV Murcor brings a wealth of experience to your business-immediately. Our mission is to help clients, and their customers, nationwide make their real estate needs happen through accountability, connectivity, and performance. Visit pcvmurcor.com/products to learn more about residential valuations, commercial valuations, hybrid valuations, and value reconciliations. Need an Appraisal Now? Visit ValuationsDirect.com to order your appraisal today. + Real Estate Experts in Your Neighborhood + Certified Independent Appraisers + Track Orders 24/7 On Your Dashboard + Set Up Real-Time Status Alerts + Compliance Ensured by Quality Control + Delivered in a UCDP-Ready XML File How can we help? 855.819.2828 I Need a Valuation Solution 844.342.8595 Vendor Support 888.623.4001 General Inquiries