Summary
The Project Manager role plays one of the most important parts in PCMI’s customer experience lifecycle, getting our new customers - who have invested their time, resources, and trust in us - fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience.
In this role, you will:
- Work closely with both internal and client team resources to lead and deliver PCRS software solutions. Navigate the end-to-end delivery terrain of the implementation, ensuring that project milestones align timely and within scope.
- Serve as the central point of contact for both internal and client-side stakeholders (from project team to executives), fostering regular, transparent, and constructive communication.
- Proactively identify potential risks and issues, formulating robust mitigation and resolution strategies.
- Ensure optimal allocation and utilization of resources across workstreams.
- Oversee project expenditures, ensuring fiscal responsibility and providing regular financial updates to senior management.
- Uphold and enforce superior quality standards across all project deliverables.
- Manage all project-related documentation, ensuring proper creation, maintenance, and archiving.
- Advocate for and institute best practices and continuous improvement initiatives within the program.
What You’ll Need to Join Our Team
- Bachelor’s Degree in Computer Science, Business, Engineering, Information Technology, or related field or equivalent work experience.
- PMP Certification preferred.
- 2-4+ years as a customer facing Project Manager implementing SaaS solutions.
- Experienced in resource scheduling, utilization targets, owning a budget, and have worked in a professional services setting.
- Passionate about customer success, building relationships, and learning.
- Implementation experience with 4 month or longer deployment timelines that include data conversions and process improvement, preferred.
- Complete knowledge and understanding of the software development lifecycle (SDLC).
- Competent with application software implementation and testing practices.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Ability to problem-solve and proactively resolve issues.
Why Work For Us
- Competitive Compensation from $90-$110k*
- Comprehensive Benefit Package**
o Health, Dental & Vision Insurance
o Health Savings Account (HSA)
o Flexible Spending Account (FSA)
o Short & Long Term Disability Insurance and Critical Illness
o Company-paid Long-Term Disability
o Company-paid Life Insurance
o Voluntary Life Insurance
o Voluntary Accident Insurance
o Employee Assistance Program
o 401k with generous Company Match
o Commuter Benefits
- Paid Time Off accrued per pay period
- 10 Paid Holidays
- Paid Parental Leave
- Professional Development Opportunities
- Employee Events
- Wellness Programs
- Employee Discount Programs
- Office in Park Ridge, IL - Convenient location to Blue Line
*Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.
**Eligible to enroll the first day of employment for immediate coverage.
Note: It is required for this role to be in the Park Ridge, IL office 2 days per week if the candidate is located in the Chicagoland area.
This position is open to remote candidates PCMI can only hire candidates in these states: AL, CT, FL, GA, IL, KY, LA, MA, MI, MO, NC, NE, NH, NM, OH, PA, SC, TX, WI
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