VikingCloud
Website:
vikingcloud.com
Job details:
PCI Compliance Specialist (Chat Process)
Location: Vadodara Office
# of positions: 5
Shift time: Rotational (any 5 days a week)
Responsibilities
- Professionally and accurately provide support to our merchant customers via inbound and outbound calls, emails, and/or, web-chat communication methods.
- Educate callers of the importance of achieving and maintaining PCI-DSS Compliance and provide the appropriate level of assistance for each step of the process.
- Identify opportunities to promote Sysnet products and services and action appropriately.
- Provide excellent customer support and strive to achieve first call resolution by thoroughly and efficiently gathering the necessary information to fulfil the purpose of the call / chat / e-mail.
- Recognize and appropriately manage assertive or complicated calls by responding in a calm, clear, respectful, and helpful manner.
- Thoroughly and accurately log each call using the appropriate systems and guidelines.
- Properly manage call / chat metrics with respect to stated goals and Service Level Agreements.
- Undertake additional duties as necessary, based upon the needs of the business.
Qualifications
- Minimum Graduate or equivalent
- 1 years’ experience in a customer service environment (preferably call centre environment)
- Excellent Communication Skills (Fluency in Verbal Communication - English)
- Proven experience of handling customer interactions through:
- Live chat platforms including managing concurrent conversations while maintaining response time and quality standards for Chats
- Call Lines while maintaining response time and quality standards for Calls
- Excellent telephone manner and related soft skills
- Strong attention to detail and ability to multi-task
- Proficient with computer and email use and functionality, and good exposure to MS Office
- Strong decision-making and problem-solving skills
- Ability to work flexible shifts while displaying impeccable schedule adherence
- A team player with a positive outlook and a passion for customer support
Click on Apply to know more.