Service Desk Level 1 Technician

Job Summary Weareseeking a motivated and detail-oriented IT Service Desk Level 1 Technician to join our team. The ideal candidate will be responsible for managing andresolving support tickets, addressing walk-in requests, and handling hardware requests. This role involves preparing and configuring laptops, formatting devices, and ensuring necessary applications are installed to provide seamless support to our users. Key Responsibilities - Manage and resolve support tickets in a timely manner using the ticketing platform. - Assist walk-in users with IT-related issues and requests. - Process hardware requests, including the setup and deployment of laptops and desktops. - Perform laptop formatting and ensure all necessary applications and software are installed. - Maintain accurate records of support requests and resolutions in the ticketing system. - Collaborate with other IT teams to escalate issues as needed. - Provide basic troubleshooting and support for both Windows and Mac operating systems. - Assist in maintaining hardware inventory and equipment lifecycle management. - Participate in IT projects as needed and contribute to process improvements.