Customer Support Associate

Company Profile

Pazo is an operations excellence platform headquartered in the US with a strong presence across India. Our team specializes in transforming client operations through our comprehensive platform used by numerous businesses in retail, facilities management, and other sectors, ensuring operational brilliance and strategic execution. Trusted by industry leaders, Pazo is committed to fusing innovative technology with deep domain expertise to offer end-to-end solutions that drive operational excellence and real-time visibility.

Website: https://www.gopazo.com/

Job Description:

We’re looking for enthusiastic and customer-focused individuals to join our team as Customer Support Associates. This is an exciting opportunity for freshers who are eager to start their careers in a dynamic SaaS environment.

As a Customer Support Associate, you’ll be the first point of contact for our customers—helping them with their queries, guiding them through our platform, and ensuring they have a smooth and positive experience.

Key Responsibilities:

• Deliver exceptional support to SaaS customers through email and support tools, ensuring clear, professional, and solution-oriented communication.
• Assist customers with onboarding, including product setup, configuration, and feature enablement to ensure seamless adoption.
• Troubleshoot and resolve technical issues related to product functionality, user access, system performance, and third-party integrations.
• Accurately document all customer interactions, queries, and resolutions in support platforms such as Fresh desk.
• Proactively follow up on pending tickets and unresolved issues to ensure timely closure and high customer satisfaction.
• Escalate complex or high-impact issues to relevant product or engineering teams, providing detailed context and insights.
• Analyze user behavior and identify trends to recommend feature improvements or workflow enhancements.
• Efficiently manage multiple customer tickets while meeting internal SLAs and support quality standards.
• Act as the voice of the customer by sharing feedback and recurring issues with the product and development teams.
• Keep up-to-date with product updates, new feature rollouts, and system enhancements to provide knowledgeable assistance.
• Handle initial account setup and configurations for newly onboarded customers, ensuring readiness for platform usage.

Qualifications and Skills :

Education: Bachelor’s degree in any field

• Knowledge of SaaS-based product company.
• Excellent verbal and written communication skills, with a strong focus on customer satisfaction.
• Proactive, quick learner with the ability to multitask efficiently and manage multiple client interactions simultaneously in a fast-paced environment.

Freshers with good communication skills can also apply

Share your updated resumes to careers@gopazo.com

Role: Customer Support Executive

Industry Type: SaaS

Employment Type: Full Time

Work Mode: Work From Office (Bangalore)

Industry

• Software Development

Employment Type

Full-time