About the role
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**Merchant Operations- Senior Associate**
Chennai, Tamil Nadu Operations & Support – Merchant Helpdesk-Offline Payments / On-roll / On-site **the team:**The requirement is in the Merchant Helpdesk (MHD) team. MHD is responsible for creating a unique customer experience for Paytm Merchants with optimized operational processes guided by data analytics. Hustle with one of the most hard-working teams - being in the service industry, each day is a busy day for us and we strive in order to make sure that each merchant who is raising a query with us goes back with a smile on his/her **the role:** Handling merchant escalations and resolving them on top objective will be to deliver unparalleled merchant satisfaction by proactively assisting and resolving any issues raised by our **Requirements:** Resolve merchant complaints that are received from RBI, nodal officer, social media or any of the senior management each query type, liaison with internal stakeholders to get the concerns resolved, and revert back to customers with defined with working in in written and verbal RCAs for the escalation to the agreed turnaround time ensure desired output in terms of Productivity, and NO REPEAT escalation for cases **Skills that will help you succeed in this role :** 2+ years of experience in a similar role. Critical thinker and problem-solving skills. Goodcommand of English communication skills, both written and ManagementAny Graduate is Preferable.
