CogNet
Website:
cognethro.com
Job details:
About Us
Cognet HRO is a leading Business Process Outsourcing Services Company providing full range of
HR and F&A services to
US based clients ,With over 17 years of rich experience in
Payroll Tax, Benefits S & HR Administration, Finance & Accounting , Sales Support.
CogNet has been serving the PEO, ASO, HRO and HR Technology spaces since our inception. We help organizations extend their capabilities through simplified implementation, productivity performance measured to the minute, easy collaboration, and transparent pricing built around real time utilization. Our extensive expertise, data library, and workflow development tools accelerates the client implementation process .We have developed a deep expertise of process and technology in our Services , which allows us to rapidly deliver value to our clients.
Cognet has been delivering outsourced solutions to the clients around the Globe.
Job Description
Payroll Operations & Client Support Specialist
Department: Implementation & Operations
Location: Chennai
Shift: US Shift (6:30 PM - 3:30 AM)
Experience: 3–7 Years
Role Summary
We are looking for a client-facing Payroll Operations & Client Support Specialist to manage payroll support, operational reporting, issue resolution, and post-go-live client support activities. The ideal candidate should possess strong payroll operations knowledge, analytical skills, stakeholder management capability, and the ability to independently manage operational scenarios in a fast-paced environment.
Key Responsibilities
- Handle client-facing payroll and operational support activities
- Manage payroll queries, escalations, issue resolution, and follow-ups
- Troubleshoot operational and system-related issues independently
- Participate in client calls, governance meetings, and status reviews
- Prepare operational reports, dashboards, reconciliations, and validations
- Analyze payroll data for discrepancies and process improvements
- Coordinate with payroll, implementation, tax, and support teams
- Ensure SLA/TAT adherence with proactive client communication
- Support onboarding, implementation transition, and post-go-live stabilization
- Maintain SOPs, trackers, process documentation, and reporting standards
Desired Skill Sets (Important)
- Strong experience in US Payroll Operations / HR Operations / Client Support
- Excellent client communication & stakeholder management skills
- Strong analytical thinking & troubleshooting capability
- Advanced Excel expertise:
- Pivot Tables
- VLOOKUP/XLOOKUP
- Formulas & Reconciliation
- Data Validation & Reporting
- Ability to independently manage escalations and operational scenarios
- Experience handling dashboards, trackers, and operational reporting
- Quick learner with strong process absorption capability
- Exposure to payroll platforms preferred:
- Worklio
- PrismHR
- iSolved
- ADP
- Workday or similar systems
Requirements
Preferred Profile
- Strong ownership and accountability mindset
- Comfortable in client-facing operational discussions
- Ability to work independently in fast-paced environments
- Exposure to implementation support or onboarding coordination is an added advantage
Benefits
Two-way cab facility
GHI and GAI
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