Payroll & Client Operations (Voice Process)

ADP

Website: adp.com
Job details:

HRO – Payroll & Client Operations (Voice Process) – Excellent Opportunity

Excellent voice skills mandatory | Payroll experience preferred, not mandatory

About the Role

We are looking for a dynamic HRO – Payroll & Client Operations professional who thrives in a fast-paced, client-facing environment. This role is ideal for candidates with strong communication skills and a keen interest in payroll and compliance operations.

Prior payroll experience is preferred but NOT mandatory—we are open to candidates who bring the right attitude, analytical mindset, and exceptional voice skills, with the ability to learn and grow in payroll operations.

Key Responsibilities

Handle end-to-end payroll support activities including managed and complex payroll scenarios

Support US payroll processes (W2, payroll escalations, issue resolution)

Ensure adherence to payroll compliance requirements and internal controls

Assist in payroll audits and data validations

Provide support for global payroll activities where applicable

Act as a key point of contact for client communication and payroll-related queries

Manage and resolve payroll escalations in a timely and professional manner

Build strong relationships through effective stakeholder and client account management

Deliver a seamless client-facing experience through clear communication and problem-solving

Key Skills & Competencies

Excellent voice and communication skills (Mandatory)

Strong interpersonal and stakeholder management abilities

Client-facing experience with a customer-first mindset

Ability to understand and manage complex payroll scenarios

Good understanding of payroll audits and compliance (preferred)

Exposure to US payroll / global payroll is an added advantage

Strong attention to detail and ability to work with deadlines

Experience Requirements

SME experience: Minimum 3 years

Payroll experience: Minimum 2 years (preferred, not mandatory)

Experience in HRO, payroll operations, or client services will be an advantage

Education

Graduation: B.Com / M.Com

MBA from a reputed management school (preferred)

Why Join This Role?

Opportunity to work in a high-visibility HRO process

Strong exposure to client-facing payroll operations

Structured learning environment for candidates transitioning into payroll

Ideal role for professionals with excellent voice skills looking to build payroll expertise

Click on Apply to know more.