Specialist I Merchant Applications

The Third Party Merchant Applications Specialist is responsible for managing the end-to-end onboarding and account maintenance processes for merchants operating through third-party payment processors. This role requires a deep understanding of third-party processing workflows, strong attention to detail, and the ability to coordinate across multiple teams to ensure timely and accurate application processing. The specialist will serve as a critical liaison between Sales Partners, Underwriting, Risk, and external processing platforms to facilitate seamless merchant onboarding and account updates. Key Responsibilities Third Party Merchant Boarding & Onboarding Support Oversee and facilitate merchant application processing with third-party payment providers Validate merchant applications to ensure compliance with underwriting and third-party processor requirements Accurately enter and review application data across multiple platforms Track application approvals and follow up on outstanding requirements with Sales Partners, Underwriting, and third-party processors Monitor and escalate issues related to application discrepancies, delays, or rejections Ensure all merchants meet compliance and operational standards as outlined by third-party processing partners. Third Party Merchant Account Maintenance & Updates Process and audit merchant account updates Business name (DBA) and bank account (DDA) changes SIC Code and MCC updates to align with processor guidelines Multi-merchant registrations and PCI compliance requirements 1099K updates, tax form requests, and merchant account adjustments Add-on service enrollments and pricing updates for third-party merchants Merchant fee modifications and discount rate adjustments Liaise between internal teams and third-party processors to resolve account maintenance issues Maintain accurate records of all merchant updates, ensuring compliance with processor and regulatory requirements.

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