Global Technical Support Intern

During this internship you will learn a technical understanding of PayPal's products as well as the ability to analyze and resolve live technical and integration issues. Our Technical Support Engineers are responsible for providing services to PayPal merchants, developers and internal PayPal teammates. Leadership and adaptability are a key component to this position where you can learn about these qualities. Internship location – Dublin, Ireland Internship duration – 6 months, starting January 2025 Your day to day Conducts test scenarios with code, software devices and endpoints. Work directly with external developers on merchant integration issues and to assist provide technical support, consulting and best practices. Identifies irregularities in functionality and unexpected behaviors with PayPal products and services. Ability to diagnose and identify issues with API's, Code, Services, and Network connectivity. Supports software involved with merchant payment processing. Supports onboarding of merchants with a payment processing solution. Team Projects You will bring: This opportunity is ideal for a current student pursuing an undergraduate degree in IT or a related field. Love and understanding of technology, whether it be hardware, software, or other emerging technologies. Should feel brave leaping into the unknown and always be able to ask why. (Curious, motivated, self-serving, ability to take risks in a supportive / safe environment). Be comfortable with change - agility is key! (Be comfortable with supporting evolving product suite) Collaborate with internal and external partners toward problem solving Technical trusted advisor for our merchants Spends less time worrying about the problem and more time focusing on how to solve it Good communicator both written and verbal Experience in a role that puts you in direct contact with customers or clients. Possess patience and a desire to be a Customer Champion, (Customer empathy and advocacy) Fluency in English Technical Requirements: Studying Computer Science, Data Centre Networking, Information Systems & IT, Software Development, Business & Technology or closely related Experience, ideally in web development in one or more of the following: Java, JavaScript, PHP, SQL, or Python Experience in creating and troubleshooting web services, such as SOAP and REST Basic understanding of Firewalls, proxy, HTTP, server-side, client-side, TCP/IP Experience with Software Application Debugging and troubleshooting

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.