ARA Resources Pvt. Ltd.
Website:
araresources.com
Job details:
Role: Payment Processing
Location: Bangalore
Experience: 12+ Years
Level: Ops Manager
About ARAs Client
ARAs Client is a global IT and business process services provider delivering innovative, high-quality technology and operational solutions across industries. With a strong focus on excellence and customer satisfaction, the company partners with leading financial services firms to deliver scalable, compliant, and efficient mortgage operations support.
Key Responsibilities
- Manage the Payment Processing Teams supporting Check Processing, ACH, Wire, Cards and FX Ops with team size of approx. 100+ resources (UM & Agents) and reporting to the AVP.
- Capable of independently leading & managing the day-to-day operations of the above mentioned LOB
- Process management
- People management
- Client relationship
- Internal Stakeholder Relationship Management
- Audits & Compliance
- Must have experience on US Payment Process across Check Processing, ACH, Wires, Cards FXops.
- Proactive to understand the process, doing RCA & putting mitigation plans in place for issues
- Play an integral role in continuous improvement of reporting processes
- Developing relationships with the business and ensuring span adds maximum value
- Manage ad hoc project work of Client
- Point of contact for the mentioned LOBs for the Clients & Internal stakeholders
- Manage team of diversity in terms of multiple locations, languages, culture etc.
- Provide leadership & guidance in building the team (UM & Associates)
- Flexible to work US shift timing
Skills & Competencies
- Hands on experience & nuances of operations related to US Payment processing
- Excellent people management skills, Issue resolution & leading by example
- Excellent client facing capabilities in terms of managing escalations & relationship
- Excellent communication (Written & Verbal English)
- Networking capability
- Analytical (Tactical & Strategic) & forward-thinking mindset
- Prior experience in running Process improvement, Six Sigma Projects & Business value adds to the
- client
- Good understanding NACHA, Fedwire/CHIPS/SWIFT and regulation related to ACH & Cards
- Strong knowledge of ACH processing rules and Card procedures and Dispute Handling
- Expertise payment platforms such as ACH Plus, ACHPS, or equivalent banking portals.
- Proficiency in bank account validation, exception handling, reconciliation, and settlement processes.
- Ability to operate in high-volume, deadline-driven environments while maintaining accuracy.
Behavioral Skills:
- Strictly US Shift Working Hours – should be flexible to do Over Time duty if required.
- Punctual and adherence to attendance and Leaves
- Adhere to HR Policies as per Company
Nice-to-Have
- Prior Work Experience of Team Handling from same Industry – for at least 2+ years
- Excellent communication skills – to be part of Client calls and Management Calls.
- Self-driven, results-oriented with a positive outlook, and a clear focus on high quality
- and business profit
Qualification and Experience
- Any Graduate
- 12+ years of experience in payment processing with Check Processing and ACH Cards
Click on Apply to know more.