Client Success Manager - Grapevine

This is an opportunity to be a key player and make a real impact at a fast-growing S&P 500 software company in the $96 billion HR industry. If you're passionate about customer success, enjoy problem-solving, and see yourself as a company ambassador, this is your career-accelerating opportunity. As a Client Success Manager (internally known as a Paycom Specialist), you will be the driving force behind client success and client retention. Your ability to provide tailored solutions and strategic insight will be crucial in helping clients optimize their use of Paycom's cutting-edge HR technology. Join our team of dedicated professionals who are passionate about leveraging expertise to drive business growth and foster long-term partnerships all while delivering world-class customer service. Manage a portfolio of new and long-term clients, ensuring maximum value and ROI from Paycom tools through strategic account management and proactive client outreach. Serve as a configuration expert and subject matter expert across all Paycom modules, providing comprehensive client support and troubleshooting. Analyze client interactions and account data to identify trends and present strategic solutions that improve client retention and ROI. Drive client adoption of Paycom software, services and new features through effective change management strategies and partnerships. Coordinate with internal departments to resolve client projects, enhance employee usage and maintain overall client health. Ensure 100% accuracy in payroll processing for all assigned accounts. Continuously enhance software knowledge, stay updated on relevant legislation and complete required training programs to provide top-tier client support

Paycom's success and the success of our clients go hand in hand. As we transform the landscape of HR tech, we're also redefining best practices for customer service. At the forefront of this effort is our Client Setup and Service team. This group of detail-oriented multitaskers and problem-solvers go above and beyond to ensure each client is set up for HR success.