Medical Billing Assistant

Job Title: Medical Billing Assistant

Position Type: Full-Time – Remote

Working Hours: US Hours

About the Role

We are hiring a Medical Billing Assistant to support a U.S.-based healthcare client with daily billing and administrative processes. This role requires hands-on experience with EHR systems especially DrChrono and a clear understanding of medical billing workflows, including payment posting, claim submission, and denial management. You will work closely with the billing team to ensure accuracy, efficiency, and timely processing of all billing-related tasks.

Responsibilities

Billing & Payment Posting

• Post patient and insurance payments accurately into the EHR system.
• Review billing information to ensure completeness and correctness.
• Prepare and submit claims on time.

Denial Handling

• Review, identify, and resolve denied claims.
• Follow up with insurance providers as required.
• Escalate unresolved issues to the billing lead.

Administrative & Team Support

• Assist the billing team with daily operational tasks.
• Maintain organized and accurate billing documentation in DrChrono.
• Support additional billing functions as needed.

What Makes You a Perfect Fit

• Detail-oriented and committed to accuracy.
• Strong understanding of EHR workflows and medical billing processes.
• Excellent communication and problem-solving abilities.
• Self-directed and able to work efficiently in a remote environment.
• Comfortable working in the USA Central Time Zone.

Required Experience & Skills

• Prior experience in medical billing (required)
• Strong knowledge of EHR systems, especially DrChrono
• Understanding of payment posting, claims submission, and denial management
• Proficiency in reviewing billing data and identifying errors
• Ability to meet deadlines and handle multiple tasks

Ideal Experience & Skills

• Experience working with U.S.-based medical practices
• Knowledge of insurance guidelines and billing compliance
• Familiarity with HIPAA procedures
• Strong documentation and organizational skills

What Does a Typical Day Look Like?

A typical day involves reviewing and posting daily patient and insurance payments inside DrChrono, preparing and submitting claims, and monitoring their status throughout the day. You will work on denied claims by identifying issues, coordinating follow-ups, and resolving discrepancies promptly. Much of your day will be spent supporting the billing team, maintaining accurate records, updating billing logs, and ensuring all tasks are completed efficiently. Your work will blend detailed data entry, collaboration with the billing department, and consistent problem-solving to support smooth billing operations.

Key Metrics for Success (KPIs)

• Accuracy and timeliness of payment posting
• Speed and quality of claim submissions
• Resolution rate for denied claims
• Attention to detail and documentation quality
• Reliability and communication with the billing team

Interview Process

1. Initial Screening with Pavago
2. Skills and Communication Assessment
3. Client Interview
4. Offer & Onboarding