Source, organize, book, track, and manage lodging requests in support of field operations.
Ensure lodging needs are met within established company budget constraints.
Research lodging options and provide recommendations and final confirmations to internal stakeholders.
Coordinate lodging arrangements through third-party vendors or direct booking, as needed.
Support reservation administration, including extending reservations, obtaining credit card authorizations, and updating crew lists as required.
Input and reconcile rooming lists in the system following check-in and check-out.
Resolve lodging-related issues and complaints, providing workable solutions during various hours and days of the week (including after-hours/weekends as needed).
Establish and maintain strong customer relationships with internal and external partners through courteous daily communication and professional service.
Provide administrative support (copying/scanning/faxing), send lodging notifications to multiple locations, process invoices, and respond to office-related requests.
Support effective resource use by monitoring operating expenditures and helping protect facility assets.
Prepare routine and advanced written correspondence, including professional emails and letters.
Manage competing priorities in a fast-paced environment to meet tight deadlines.
Maintain accurate records of departmental activities, changes, and lodging documentation per established guidelines.
Assist with reports and supporting documents, including vendor invoice processing and reconciliations.
Participate in a monthly rotation for after-hours coverage (12:00 p.m.–9:00 p.m.) and weekend (Saturday/Sunday) support.
Support processing of records updates and administrative issues across department functions.
Work independently and collaboratively on special projects (ongoing and non-recurring).
Perform other related duties as assigned.
Highly detail-oriented with strong multitasking and prioritization skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with advanced Excel and Outlook capability.
Excellent written and verbal communication skills; able to communicate by phone, email, written correspondence, and in person.
Proven ability to manage time, prioritize workloads, and meet established deadlines in a fast-paced environment.
Strong interpersonal, relationship-building, and customer service skills; maintains a professional demeanor in all situations.
Ability to work effectively with employees at all levels, clients, and external vendors/third parties.
Experience with Concur Expense (preferred/required, as applicable).
Willingness to work rotating after-hours and weekend schedules as needed.
Ability to travel occasionally, as required.
Patterson-UTI Management Services, LLC is a shared services company that provides centralized functional support to the different business segments. These functions, which include areas such as Human Resources, Legal, Accounting/Finance, Information Technology, and Marketing and Communications, drive efficiency, manage risks, recruit and develop staff, and support the growth and innovation of the organization.