OVERVIEW
The Business Control Monitoring Officer is responsible for designing, evaluating and monitoring the effectiveness of operational controls within the First Line of Defense. This role works closely with business units to ensure that key controls are properly designed, operating effectively, and aligned with internal policies and regulatory requirements. The position plays a critical role in daily, weekly and quarterly monitoring while supporting risk mitigation and enhancing the overall control environment.
ESSENTIAL DUTIES AND RESPONSIBILITES include the following.
- Design procedures and processes for inception of Control Monitoring Team.
- Execute control testing and monitoring activities across business processes to validate design and effectiveness of controls (daily, weekly, monthly).
- Identify, document and report control gaps, process weaknesses, or emerging risks and recommend remediation actions with urgency.
- Collaborate with business partners to track and verify timely closure of control issues and findings.
- Support execution of the Risk and Control Self-Assessment (RCSA) process by providing input on control performance and testing results.
- Develop control monitoring dashboards and reports for management and governance forums.
- Maintain comprehensive documentation of test plans, procedures, and results in accordance with internal standards.
- Partner with the Second Line (Compliance, Risk) to ensure alignment with the broader risk framework.
- Participate in process improvement initiatives to strengthen the control environment and reduce operational risk exposure controls.
- Perform other duties as assigned to support bank operations.
SUPERVISORY RESPONSIBILITIES
This position does not have direct supervisory responsibility for other employees. The role may provide subject-matter guidance, technical input, or support to peers and cross-functional partners in the execution of control monitoring activities. This position does not include authority over hiring, termination, compensation decisions, performance evaluations, scheduling, or disciplinary actions.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- Bachelor’s degree in Finance, Business, Risk Management, or a related field
- 5+ years of experience in control monitoring, audit, compliance, or operational risk within a financial institution
- Strong understanding of internal control frameworks and First Line of Defense responsibilities
- Experience with control testing, RCSAs, issue management, and reporting
- Familiarity with regulatory standards
- Strong analytical skills, attention to detail, and problem-solving capabilities
- Excellent communication skills and ability to interact with cross-functional teams
COMPUTER SKILLS
To perform this job successfully, an individual should have a working knowledge of Microsoft Office software and general computer and internet skills.
OTHER QUALIFICATIONS
- Excellent analytical, problem-solving, and critical thinking skills
- Influential communicator with cross-functional leadership skills
- Change management and program governance expertise
- Strong regulatory awareness and risk acumen
PREFERRED / PLUS QUALIFIACATIONS
PHYSICAL DEMANDS
The physical demands described here represent those that are required to perform the essential functions of this job. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform these essential functions.
This role primarily involves sedentary work, including regularly sitting and using hands and arms to operate standard office equipment and computer devices, and communicating verbally and in writing. The position may occasionally require standing, walking, reaching, or moving light materials, typically not exceeding 10 pounds. Specific vision abilities required include close vision, color vision, and the ability to adjust focus.
Travel may be required to branch locations, client sites, or industry events, consistent with business needs.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform these essential functions.
This position is primarily performed in a professional office environment with a moderate noise level. This role may occasionally involve exposure to outside weather conditions when traveling to branch locations or other business-related sites.
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EQUAL EMPLOYMENT OPPORTUNITY
Patriot Bank is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, veteran status, or any other protected status under federal, state, or local law.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the incumbent. Incumbents may be asked to perform other duties as required.
