IT Service Desk Executive Tier 2

As an IT Service Desk Executive Tier 2, you will be responsible for providing second-level technical support and troubleshooting for our clients. You will work closely with the IT team to resolve complex issues and ensure a seamless user experience. Your key responsibilities will include:. - Analyzing and resolving complex technical issues - Providing advanced troubleshooting and problem-solving - Documenting resolutions and maintaining knowledge base - Collaborating with cross-functional teams to enhance service delivery - Escalating unresolved issues to appropriate teams - Ensuring high customer satisfaction and service quality - Adhering to service level agreements and process guidelines

Patra Corporation is a leading provider of insurance processing, technology, and advisory services. We empower our clients to achieve operational excellence and drive business growth. With a focus on innovation, we leverage the latest technologies to deliver seamless solutions that cater to the evolving needs of the insurance industry.