About the role
Respond to customer queries in a timely and accurate way, via phone, email or chat.
Delivers fanatical customer service.
Analyze and report Client product malfunctions (for example, by testing different scenarios or impersonating users).
Share feature requests and effective workarounds with team members.
Follow up with customers to ensure their technical issues are resolved.
Assist team members while communicating with Customer Support Representatives.
Proven team player mentality.
About the company
Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.
This job is sourced from a job board