Data Support Analyst

As part of the Data, Analytics & Reporting team, the Support Analyst will provide support to end users with reports and data extracts. They will assist with basic project management tasks and maintain documentation. The ideal candidate will possess a sound knowledge of support desk management, superior documentation skills and basic knowledge of data analysis. Core Responsibilities System Supports: Monitor nightly data load jobs, resolve or escalate any issues Monitor email and service ticket queues and provide initial responses Handle routine requests, escalate to the appropriate team Provide daily updates to users and follow up with the appropriate parties Assist Service Desk Lead by preparing ticket reports Project Management Support: Gather the latest status and time updates daily Follow up with appropriate parties Assist Project Management Lead by preparing project reports Documentation: Create detailed documentation with screenshots for standardized processes Take notes at team meetings, send out summaries to assist leads Minimum Requirements - Education & Experience A bachelor's degree or equivalent in relevant fields such as Information Systems, Computer Science or Statistics Minimum 3 - 5 years of working experience in MS Office Suite P&C insurance and consulting experience a plus Knowledge, Skills and Abilities Strong documentation skills Experience in ManageEngine ServiceDesk Plus preferred Experience in Jira & SQL Server Management Studio a plus Basic knowledge in Tableau preferred

Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.