Arihant IVF
Website:
arihanthospitalsikar.com
Job details:
Patient Relationship Executive – Calls, CRM & Lead Management
Company: Arihant Hospital & IVF Center
Location: Sikar, Rajasthan
Job Type: Full-time | On-site
About Arihant
Hospital & IVF CenterArihant Hopsital is a fertility, Mother and Child care centre in Sikar, Rajasthan, dedicated to providing compassionate, professional and patient-centred services.
Job Overview
We are looking for responsible, organized and communication-oriented professionals to join our patient enquiry and CRM team. The selected candidates will manage incoming calls, patient enquiries, digital leads, follow-ups, appointment coordination and CRM records.
Our goal is to ensure that every genuine enquiry receives a timely response and that no patient lead is missed.
Key Responsibilities
- Attend incoming calls and respond to patient enquiries professionally.
- Handle enquiries received through WhatsApp, social media and other digital channels.
- Enter and update all enquiries accurately in the hospital CRM software.
- Follow up with prospective patients according to the prescribed schedule.
- Coordinate appointments and share relevant information with patients.
- Monitor pending leads and ensure timely follow-ups.
- Maintain daily records of calls, enquiries, follow-ups and appointments.
- Coordinate with doctors, reception staff and other departments.
- Prepare daily performance reports and maintain accurate CRM data.
- Protect patient confidentiality and communicate with empathy.
Required Skills
- Good communication skills in Hindi; basic English is desirable.
- Comfortable using computers, spreadsheets and CRM software.
- Good telephone etiquette and patient-handling skills.
- Organized, punctual and attentive to detail.
- Ability to manage multiple enquiries and follow-ups systematically.
- Willingness to work on-site at Sikar.
Qualifications and Experience
Graduates are preferred. Freshers with strong communication and computer skills may apply. Experience in telecalling, customer service, hospital reception, healthcare administration, lead management or CRM software will be an advantage.
What We Expect
We value ownership, discipline, accurate record-keeping, consistent follow-up and respectful communication with every patient.
How to Apply
- Please submit your updated CV through LinkedIn. Candidates should mention their current location, relevant experience, expected salary and availability to join.
Click on Apply to know more.
