Website:
medifyr.com
Job details:
Location: Remote
Type: Paid Internship (3 months) with PPO
Stipend: ₹10,000–₹15,000/month
Conversion: Full-time role based on performance
Role objective
Enable international patients (primarily Middle East) to navigate medical treatment in India with clarity, speed, and accuracy. The function is operational, not marketing. The output is successful bookings and high patient satisfaction.
Core responsibilities
- Communicate with international patients via calls, WhatsApp, and email
- Handle inquiries in English and Arabic fluently
- Explain treatment options, hospital packages, pricing, and process steps
- Collect medical reports and coordinate with doctors/hospitals
- Schedule appointments, travel assistance, and follow-ups
- Maintain CRM records with structured, accurate data
- Resolve concerns and reduce drop-offs in the booking funnel
- Act as single point of contact for assigned patients
Required skills (non-negotiable)
- Fluent spoken and written Arabic + English
- Clear phone communication and listening ability
- High empathy with disciplined execution
- Ability to handle sensitive medical conversations calmly
- Organized, process-driven mindset
- Comfortable with Google Sheets / CRM tools
- Fast response time and ownership mentality
Preferred
- Experience in tele-calling, customer support, or medical tourism
- Knowledge of Middle East patient expectations
- Basic understanding of medical terminology
What you will learn
- International patient operations
- Hospital coordination workflows
- Healthcare sales pipeline management
- Real-world problem solving under time pressure
- Cross-border communication
Performance metrics
- Inquiry → booking conversion rate
- Response time
- Data accuracy
- Patient satisfaction score
- Follow-up completion rate
Who should apply
Candidates who:
- Want exposure to healthcare operations
- Prefer execution-heavy roles over theory
- Can handle responsibility early
How to apply
Send: Resume, Language proficiency details (Arabic level) & 1-minute voice note in Arabic + English introducing yourself
Email: hr@medifyr.com
Subject: Patient Interaction Intern – Arabic
Click on Apply to know more.