- Location
- Defence Colony, Delhi, India
- Job type
- Full-time
About the role
RG Stone Urology & Laparoscopy Hospital
Website:
rghospitals.com
Job details:
Job Description
POSITION GUIDELINES
Document- Job Description/ Responsibilities
DEPARTMENT : MARKETING & CLINICAL PROGRAMS
POSITION : PATIENT CARE EXECUTIVE
REPORTING TO : HOD
QUALIFICATION : MINIMUM GRADUATE
EXPERIENCE : 1-4 YEARS
DUTY HOURS : AS PER SCHEDULED REQUIREMENTS
Tamil is mandatory
Job Description
Key areas of responsibility:
- Answers incoming Calls & Emails in a professional and courteous manner,.
- Management and resolve patient complaints and queries related to Doctors, Hospital & services we are providing on call or through Email.
- Assist patient by informing the procedure to be followed to proceed further.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.. .
- To give priority to emergency call and to co-ordinate with the concern person / respective department for the same.
- Review and follow-up on patient accounts in a timely manner.
- Enter and update correct patient data into the computer data bases.
- To be involved in quality Assurance / Quality control activities.
- To perform all the jobs as may be assigned.
- Participation in Continuous Quality Improvement.
- Comply with company policy and procedures and pertinent laws or regulations.
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