Smiles Hospitals
Website:
smileshospitals.com
Job details:
JOB DESCRIPTION – Patient Care Coordinator, Smiles Institute of Gastroenterology
Job Title: Patient Care Coordinator
Department: Operations / Patient Care
Reporting To: Hospital Manager / Operations Head
Location: Smiles Institute of Gastroenterology
Employment Type: Full Time
Job Summary: The Patient Care Coordinator is responsible for ensuring a smooth and positive patient experience by coordinating patient appointments, admissions, treatment schedules, follow-ups, and communication between patients, doctors, nursing staff, and hospital departments.
Qualification: Any Graduate (Preferred: Healthcare Administration / Hospital Management / BBA / B.Com / B.Sc /MSW
- Diploma or Certification in Hospital Administration is an added advantage
- Experience1–5 years of experience in Hospital / Healthcare / Patient Coordination / Customer Service
- Freshers with good communication skills may also be considered
Key Responsibilities:
- Welcome and guide patients and attendants through hospital processes.
- Coordinate patient appointments, consultations, and treatment schedules.
- Ensure smooth patient registration, admission, transfer, and discharge processes.
- Explain hospital services, packages, and treatment procedures to patients.
- Act as a single point of contact for patient queries and concerns.
- Coordinate with doctors, nursing, reception, billing, pharmacy, and diagnostic teams.
- Follow up with patients regarding appointments, treatment plans, and feedback.
- Monitor patient waiting time and improve service delivery.
- Maintain patient records and ensure accurate documentation.
- Support patient counseling and improve patient satisfaction levels.
- Escalate complaints and coordinate timely resolution.
- Ensure confidentiality of patient information and compliance with hospital policies.
- Assist in daily operational activities and patient flow management.
Required Skills:
- Excellent Communication Skills
- Patient Relationship Management
- Coordination & Follow-up Skills
- Customer Service Orientation
- Problem Solving Ability
- Documentation & Reporting
- Multitasking & Time Management
- Basic Computer Knowledge (MS Office / Hospital Software)
Key Performance Indicators (KPIs)
- Patient Satisfaction Score
- Patient Follow-up Completion Rate
- Appointment Coordination Accuracy
- Patient Complaint Resolution Time
- Admission to Discharge Coordination Efficiency
- Patient Retention & Referral Support
- Documentation Accuracy
- Duty TimingsAs per hospital operational requirements
- Rotational shift / General shift
- Weekly off as per hospital policy
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