Welcome Desk Professional

Schedule: Full Time. 11:00a - 8:00p M-F, and some weekend coverage

Key Functions

1. Greets and provides directions to patients, families and visitors Monitors Front Lobby

• Greets and provides direction to patients, Families and visitors
• Demonstrates a strong knowledge of Menninger services/programs 
• Reports all safety concerns 
• Coordinates with security to ensure all campus visitors are approved
• Manages visitation protocol (signing in, locking up belongings, directs to unit, etc.)
• Perform outpatient scheduling tasks in Cerner
• Checks in all outpatients
• Ensures all outpatient paperwork is complete and uploaded prior to visit
• Accepts deliveries and notifies the appropriate parties 
• Answers the telephone calls and routes calls to appropriate location using the 8 x 8 phone system 
• Enters calls into salesforce when indicated
• Maintains discretion and confidentiality 
• Follows all emergency management protocols

2. Greets and checks in admitting patients

• Follows admissions protocols for all programs
• Ensures that luggage remains at desk to guard against contraband
• Ensures valuables are secure 
• Issues electronic devices and keeps records
• Issues ID badges
• Works closely with concierge to ensure a seamless admission

Proficient in:

Cerner Applications, AdManager, Badge Printer, Salesforce, 8 x 8 phone system

High level customer service skills

Education:  Required: High School Diploma or GED equivalent

Experience: 

Required:  1 to 3 years of administrative/receptionist experience, preferably healthcare experience or billing setting. 

Experience in scheduling, payment processing, and Cerner experience preferred.