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Greetings from Quess Corp!
Partner Account Operation Manager
Description
Applies advanced subject matter knowledge to solve complex business issues and is regarded as a
subject matter expert. Frequently contributes to the development of new ideas and methods. Works on
complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Leads and/or provides expertise to functional project teams and may participate in cross-functional
initiatives. Acts as an expert providing direction and e2e execution to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower-level employees. Project management experience, Leading transformation and digital enablement for Partner ecosystem
Responsibilities:
· Conducts and reviews highly complex operational analysis.
· Manages the operational business relationship of mid- size to large domestic accounts;
serves on account team.
· Acts as a point of escalation and collaborates with other functions to drive resolution of
operational issues of medium to high complexity, in support of the customer/partner
requirements.
· Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.
· Prepares and runs operational performance reviews with the customer/partner and
supports improvement plans.
· Consults and advises on operational matters of medium complexity to internal clients at
peer levels and above.
· Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.
Education and Experience Required:
· First-level university degree or equivalent experience; may have advanced university
degree.
· Typically 4-6 years of related experience, preferably in Sales/Customer/Partner Operations, supply chain, customer service and support management.
· Typically 3-4 years of experience supporting large accounts.
Knowledge and Skills:
· Developing consulting, negotiation and influence skills.
· Solid understanding of core HP businesses and the revenue cycle.
· Superior research and analytical skills.
· Good knowledge of Microsoft Office tools, particularly Excel, Word, Power BI, AI/ML and PowerPoint.
· Demonstrated project management skills such as planning, execution and implementation.
· Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
· Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
· Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
· Basic financial and business acumen.
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