IT Support Specialist

In this full-time role, you will provide proactive IT support, perform system audits, and ensure the successful implementation of IT and security policies while performing service requests such as: employee onboarding/off-boarding and system improvements within a fast-paced, growing environment. This is a one-person team (with additional part-time coverage) and supports a remote-first national workforce. This role reports into the CTO. What you'll do: Implement all general IT and company security policies and procedures Identify, log, and resolve technical problems utilizing our ticketing system Handle hardware and software purchasing Manage and complete service and support requests Store, receive, set up, and ship Mac laptops from Parsley's office (e.g., onboarding and off-boarding) Identify potential changes and system improvements Ensure that work is carried out within agreed service levels and in accordance with organizational guidelines Collaborate on additional projects as needed Commute to our New York Center (Flatiron district) once a week or as support requests arise to assist with on-premise projects or technical issues

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members' journeys and our actions are focused on impact and results.