Engineering Manager - Product Platform (f/m/d)*

Building a Product Platform is a transformative opportunity to revolutionize how Parloa innovates and scales. Serving as the backbone of technology, procedures, and modular components, it enables the seamless creation of interconnected products while unlocking faster time-to-market, reduced costs, enhanced scalability, and effortless integration into diverse ecosystems. Our Product Platform is flexible and innovative, empowering teams to develop new solutions with reusable components and fostering collaboration through APIs, SDKs, and third-party integrations. As an engineering manager, you'll lead a team of software engineers in this dynamic space, building a scalable ecosystem that meets today's needs and anticipates tomorrow's challenges. IN THIS ROLE YOU WILL: Bridge product needs with platform capabilities, facilitating the development and widespread use of platform solutions. Build a high-performing team. Lead engineers, fostering their professional growth, conducting performance evaluations, and assisting them with career planning. Furthermore, be instrumental in sourcing and recruiting exceptional talent to join your team. Drive the implementation of best-in-class engineering standards and leverage your deep expertise in Platform requirements and proven engineering practices. Influence the Platform strategy to ensure long-term success and product dependability Our Tech stack: Azure, TypeScript, SQL, Kubernetes, Terraform, Docker, MongoDB, MySQL, Redis, Kafka, Auth0, and OpenAI.

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa's voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.