Psychosocial Rehabilitation (PSR) SR Manager

Park Center

Salary: $71k - $80k
Experience: 1+ yrs
Location: Nashville, Tennessee, United States
Job type: Full-time

Required skills

compliance
customer service
ethics
service delivery
staff supervision

About the role

Job Title: Psychosocial Rehabilitation (PSR) SR Manager

Reports to: Director of Supported Housing and Psychosocial Rehabilitation

Exempt - $71,145-$80,000

JOB SUMMARY

Responsible for oversight of PSR program operations ensuring services are delivered in a trauma-informed, recovery-oriented, and person-centered manner. Ensures compliance with CARF, TennCare, and organizational standards, while promoting member independence, dignity, and quality outcomes.

ESSENTIAL FUNCTIONS

Program Operations & Service Delivery.

Ensures members are welcomed and provided resources to support independence and recovery.

Assesses member needs and aligns programming with individualized goals.

Coordinates with internal and external providers for continuity of care and goal-oriented opportunities for members.

Ensures groups and services meet clinical and psychosocial rehabilitation standards.

Coordinates across programs to enhance service integration and outcomes.

Optimize programming in alignment with TennCare (and/orgrant) billing requirements.

Staff Supervision & Leadership

Provides individual supervision at least twice monthly; documents all supervision sessions.

Leads weekly Team meeting with direct reports.

Models trauma-informed, recovery-oriented, and person-centered care.

Ensures staff maintain respectful, strength-based communication.

Provides coaching, corrective action, and performance management aligned with HR policy.

Ensures staffing coverage, scheduling, and operational continuity

Identify staff training needs to ensure competencies are met and aligned with programming standards.

Documentation &Compliance (CARF/TennCare/Licensure)

Ensures all documentation meets CARF, TennCare, and licensing standards.

Conducts weekly documentation audits for completion, accuracy, and billing readiness.

Ensures timely completion of progress notes, service documentation, and incident reports.

Implements corrective action plans (CAPs)when deficiencies are identified.

Member Rights, Ethics, and Safety

Ensures all members are treated with dignity, respect, and compassion per Code of Ethics.

Ensures basic needs(food, safety, access to care)are consistently met.

Applies program rules in a manner that supports clinical judgment and member well-being.

Ensures compliance with confidentiality and HIPAA standards.

Responds to incidents and ensures reporting within required time frames

Communication & Coordination

Maintains clear, timely communication with Director and interdisciplinary teams.

Ensures staff receive consistent updates and expectations.

Participates in required meetings and quality improvement initiatives

Quality Improvement& Outcomes

Monitors program outcomes and member progress.

Participates in quality improvement initiatives aligned with CARF standards.

Uses data to inform program improvements and service delivery.

Cultural Competence

Collaborate with staff, members, and the community to gain the perspectivesof others having diverse opinions, abilities, values, beliefs, perspectives, and ethnic or culturalbackgrounds.

Take deliberate steps to increaseowncultural competency by attending trainings, events, discussions, workshops, etc.

Promotes culturally responsive services and continuous competency development

SKILLS AND QUALIFICATIONS

Bachelor's Degree from an accredited college in social work, sociology, or other related field.

One year's experience in a mental health or social service setting.

Three(3)years of supervisory experience

Eager to learn.

Committed to customer service.

•Ability to receive constructive feedback and in corporate feedback into practice.

•Demonstrate commitment to org mission and values

•Leadership: inspire and motivate teams.

•Communication: provide clear direction, active listening, and conflict resolution.

•Problem solving: find creative and practical solutions to overcome challenges.
•Time management:prioritize tasks, allocate resources effectively, delegateas appropriate, consistently meet deadlines.
•Adaptability: navigate change and be flexible. Lead teams through periods of transition.
•Coaching: be able to provide constructive feedback, mentor team members and support professional growth and development.
•Emotional Intelligence: Ability to navigate conversations adeptly. Actively listen, empathize, and tailor communication to resonate with employees.
•Ethical Leadership:up hold org values in all activities, demonstrate transparency and ethical behavior.

Works in an office type setting. May go into the community for outings with clients.

Must be able to sit and stand intermittently. Must be able to communicate effectively.

Recovery Coaches Lead Recovery Coach Recreational Therapist

Monday through Friday either 7:30 am to 3:30 pm, 8:00 am to 4:00 pm, or 8:30 am to 4:30 pm.

Primary work location is 948 Woodland Street, Nashville.

This job description is not intended to be all-inclusive and the employee will be expected to perform other reasonably related duties as assigned. Park Center reserves the right to revise or change job tasks and responsibilities.

About Park Center

Provides mental health, housing, and vocational services for adults.

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