Customer Support Lead (Remote)

As the Customer Support Lead on our Operations team, you will be responsible for managing and supporting a team of customer support agents (BPO), ensuring the team meets service level agreements, resolving escalated issues, and implementing strategies to improve customer satisfaction and team performance. At Papaya Pay, we value flexibility, clear communication, and a commitment to continuous learning. We believe that diversity and inclusion are essential to fostering a culture where every team member can grow, make an impact, and feel valued. Guided by our core principles—putting customers first, embracing entrepreneurial resourcefulness, and making data-driven decisions—we aim to create a collaborative and innovative environment. If these values resonate with you, we'd love to hear from you! Open to remote candidates based in the following US States: CA, CO, FL, IL, MI, NJ, NC, OH, PA, RI, TX, WA, NY.

Papaya is a modern fintech platform that simplifies bill payments for American families. Using computer vision and automation, our app makes paying your bills as simple as taking a picture. We started in 2016 with the mission to alleviate the frustration of paying bills. We are building technology to help address finances, American families' number one source of stress, while also helping billers of all sizes and from all industries get paid faster and more often. We have a constellation of B2B and B2C offerings that support our values. At Papaya, we love to celebrate our incredible group of hardworking employees - and it shows. We're proud to say that we were voted one of Built In LA's Best Small Companies to Work for in 2023, 2024, and 2025! We are proud to have 4.8 stars and over 116k reviews on the App Store, and are backed by several investors, including Sequoia Capital and Bessemer Venture Partners.