Quality Assurance Field Engineer

The Field Quality Assurance Engineer will be directly responsible for the investigation and resolution of quality and wireless connectivity issues for Panasonic Connect North America (PCONA) Mobility customers, providing support at customer locations and remotely, achieving the PCONA Quality Assurance and Compliance Department established SLAs, and ensuring that all compliance regulations and policies established for PCONA products and 3rd party products supported by Panasonic are implemented. Responsibilities: Execute on-site and remote investigation, testing, and resolution of quality and wireless issues reported by customers for PCONA Mobility products Investigate, evaluate, test countermeasures, and provide final closure and satisfaction follow-ups for quality and wireless issues by working on-site and remotely with customers Work with PCONA and MSBD engineering managers to effectively communicate customers' status, needs, and requests for the agile and effective resolution of quality and wireless issues, maintaining the focus on customer satisfaction Support the creation of technical materials and training on the execution of technical processes and procedures for Customers and Partners Create technical documents, guides, manuals, and addendums that support the resolution of quality issues and the improvement of configuration and repair processes Training of customers and partners on the execution of technical processes and procedures to assure compliance, performance, and quality Support the resolution of post-launch quality issues for all PCONA products/3rd Party solutions. Execute the processes required for the investigation, root cause analysis, and countermeasure actions for all Quality Issues Manage the Quality Issues ticketing system to ensure all communications and activities are handled in a timely manner according to the established processes between PCONA and multiple factories

At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business.