Lead Product Designer

As Lead Designer at Pair Team, you will play a critical role in building a technology-enabled service that improves healthcare access and outcomes for underserved communities. You will own the design roadmap and be the champion of the product experience. You will work on mission-critical products that shape the direction of the company. This is a fully remote position reporting to the Head of Product. **What You'll Do** * Lead the UI and UX across Pair Team's entire product experience * Paint the vision for the evolution of the product experience in partnership with product leadership and CEO * Drive experience exploration for mission critical projects * Work directly with clinicians, mental health specialists, community health workers, and non-profit partners to design best-in-class workflows for whole-person patient care * Work alongside our AI team to establish novel patterns on how the latest LLM technology can build a higher quality, more efficient care delivery system * Collaborate with thought partners in engineering, product management, data science, and operations to discover and execute on new product opportunities * Set the tone for the design team as our Lead Product Designer **What You'll Need** * 7+ years of experience in product design * 3+ years of experience with an early- or mid-stage startup * Building products where the end users are operations team members * Experience with products that automate or streamline complex workflows, or experience with a digital health startup are a big plus! * Strong collaboration skills with thought partners from engineering, product management, data science, and operations * Experience conducting qualitative research (customer interviews) and quantitative analysis to make product decisions * Strong desire to work in an early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions (no "red tape") * Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder * Ownership mindset – own driving results for the mission, business, and customer experience

Pair Team modernizes primary care with tech-enabled clinical support teams. Our software enables a geographically distributed care coordinator team to provide high-touch care to patients, helping them better understand their care plan, navigate the complex healthcare system, and achieve their health goals. Our solutions reduce healthcare costs, improve health outcomes, and empower patients to be active participants in their healthcare plans. Based in San Francisco and founded by experienced healthcare technologists and clinicians, Pair Team aims to empower both patients and clinicians to rethink healthcare access and navigation.