New Home Associate (Tri-Cities, WA)
Full Time
Purpose: The reason the job exists
The Pahlisch Homes New Home Associate supports the sales team by learning the new home sales process from the ground up. This role is designed to develop future New Home Sales Consultants by providing hands-on training in customer engagement, community knowledge, homebuilder products, and the home buying journey.
Attributes: These behaviors/traits reflect our core values and must be evidenced in order to work at Pahlisch
- Intentional
- Servant’s Heart
- Innovative Spirit
Responsibilities: The essential actions required of the job.
Reasonable accommodations may be made to enable individuals with communicated disabilities to perform these essential functions.
- Learn and apply Pahlisch’s sales process, buyer journey, and community positioning through hands-on training and shadowing of New Home Consultants
- Greet and engage prospective homebuyers; communicate floor plans, community features, inventory, and home specifications
- Support contract appointments as a New Home Associate, facilitating ITPs and PSAs under consultant direction per the New Home Associate compensation policy
- Serve as the primary MLS and listings resource for New Home Consultants, including listing questions, changes, compliance guidance, and release coordination with Sales Managers
- Follow up with prospective buyers via phone, email, and CRM to nurture the sales pipeline and track prospect activity and traffic metrics
- Maintain model home presentation, signage, and marketing materials to ensure a best-in-class buyer experience
- Assist with community events, open houses, and realtor outreach activities
- Collaborate cross-functionally with marketing, design studio, and construction to support the buyer journey
- Stay current on local market conditions, competitor communities, and real estate trends
- Other duties as assigned
Requirements: The specific skills, experience, and specialized certifications/education required for the job
- Bachelor’s degree in business, marketing, communications, or related field preferred; equivalent combination of education and experience considered
- 0–2 years of experience in sales, retail, customer service, or hospitality; new home construction or builder environment experience a plus
- Genuine interest in a sales career path within new home construction
- Strong interpersonal skills with clear, proactive communication with sales managers and internal stakeholders
- Systems thinker — understands how MLS, website, and CRM connect; familiarity with HubSpot or CRM data hygiene preferred
- Current Washington real estate license (or in process to obtain); valid driver’s license and reliable transportation to travel between communities
- Ability to work weekends and some holidays as required by the sales schedule
- Ability to work independently in a remote environment while staying closely aligned with team
- Adaptable to a fast-paced work environment with a positive, team-oriented attitude
Competencies: The generic skills required to succeed at Pahlisch
- Taking Responsibility: Completing tasks without being prompted; working constructively with others to complete projects; and exercising initiative beyond just the scope of a job description. Creating a full work load by seeking new tasks and initiatives during slow times.
- Communication: The ability to interact and exchange information effectively with others; keeping stakeholders informed of important information in a timely manner and engaging in meaningful dialogue that results in greater clarity.
- Individual Development: Taking ownership over developing holistically as a person: mentally, socially, spiritually, emotionally, &/or physically…enhances balance and improves the workplace experience.
- Embracing a Growth Mentality: Believing abilities/skills can be developed through effort, learning, and persistence. Challenges, mistakes, and feedback become opportunities to improve, not signs of failure. This mindset builds resilience, creativity, and success by focusing on improving yourself rather than proving yourself.
*Position is eligible for closing bonus opportunities