IBM Global Financing
Website:
ibm.com
Job details:
Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
- As a Package Specialist: SAP Solution Manager, you will design, implement, and maintain the SAP Solution Manager module to optimize SAP system landscapes, monitoring, and support processes. This role requires collaboration with business stakeholders to gather requirements and develop solutions to meet business needs. Your primary responsibilities will include:
- Design and Configure Solution Manager Processes: Design and configure Solution Manager processes, including system monitoring, incident management, and problem management, to ensure seamless integration with other SAP modules and third-party systems.
- Develop and Maintain Customizations: Develop and maintain Solution Manager customizations, interfaces, and reports to meet business needs and optimize SAP system landscapes.
- Test and Troubleshoot Issues: Test and troubleshoot Solution Manager issues, identifying and resolving errors and inconsistencies to ensure smooth operation.
- Provide Training and Support: Provide training and support to end-users on Solution Manager functionality and best practices to ensure effective usage.
- Analyze and Optimize Processes: Analyze and optimize SAP system landscapes, monitoring, and support processes, identifying opportunities for improvement and implementing changes.
Preferred Education
Master's Degree
Required Technical And Professional Expertise
- Exposure to SAP Solution Manager: Experience working with SAP Solution Manager, including designing, implementing, and maintaining the module to optimize SAP system landscapes, monitoring, and support processes.
- Knowledge of SAP ECC and IT Service Management: Strong knowledge of SAP ECC and IT service management best practices to ensure seamless integration with other SAP modules and third-party systems.
- Experience with Cloud ALM and Focused Run: Experience working with Cloud ALM and Focused Run to monitor and optimize SAP system landscapes.
- Understanding of System Monitoring and Incident Management: Experience with system monitoring, incident management, and problem management processes in an SAP environment.
- Familiarity with Customization and Interface Development: Exposure to developing and maintaining customizations, interfaces, and reports in SAP Solution Manager.
Preferred Technical And Professional Experience
- Cloud ALM Experience: Exposure to working with Cloud ALM, including monitoring and optimizing SAP system landscapes, to support Solution Manager processes.
- Focused Run Knowledge: Experience working with Focused Run, including analyzing and optimizing SAP system landscapes, to ensure seamless integration with Solution Manager.
- IT Service Management Best Practices: Exposure to IT service management best practices, including incident management and problem management, to support Solution Manager implementation.
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