FILING INFORMATION

Position

Executive – SBP (Surface Business Partner) and Franchisee Development

Department

Operations, Express Business

Location

Kolkata

Band

2

Reporting To

Sr. Manager - FMLM

ROLES & RESPONSIBILITIES

Key responsibilities

• Support in Lead sourcing, identification, selection and on-boarding of franchises.

• Process hire, train and inspire the new onboarded franchisees/ SBP.

• Developing franchising opportunities and offering continuous support to franchisees, to ensure the overall success of the company as well as the franchise.

• Ensure planning and managing the franchisees/ SBP business and services and performance.

• Streamline these for efficient communication between company's internal teams and Franchisees/ SBP as per organizational requirement

• Regular interval franchise performance to be evaluated.

• Ensuring franchise compliance with franchise/ SBP agreement.

• Regular interaction company and franchise/ SBP

• Setting up processes that develops mutual performance objectives, financial sustainability for productive partner relationship.

• Comply with GHSE requirement to attain our goal of ZERO HARM (Zero fatality/serious incident, zero overdue actions, timely reporting of all hazards/occurrences, implementation of standard operating procedure and risk assessment control measures, HSE training compliance, energy conservation, environment protection, road safety and compliance of Audit/Assessment/Reality Check)

• Communicating with regional business managers and ensuring that all processes flow smoothly.

• Co-ordinate with internal stakeholders (Business development/ Sales, Operations) in order to meet franchise/ SBP performance objectives.

QUALIFICATIONS & COMPETENCIES

• Graduate/Postgraduate (MBA preferred) with deep understanding of Franchisee Business

• Minimum of 4 -10 years of experience in Franchisee development

• Good communication skills backed by strong listening skills to develop and maintain good working relationships with internal and external stakeholders.

• Demonstration of strong planning skills essential and good project management skills

• Good interpersonal skills and ability to effectively work with/coach senior leadership.

• Strong desire to improve our service, products, and processes, with ability to drive continuous improvement.

• Ability to work across the business to implement and execute change.

• Ability to impact organization results through influence across organizational boundaries.

• Strong networker, influencer, and team player.