Join a patient-centered healthcare team where your organizational skills and attention to detail make a direct impact on patient care. The Patient Care Coordinator is a dynamic, multi-functional role supporting medical records, referrals, patient communication, and limited clinical tasks. This position is ideal for someone who thrives in a fast-paced medical environment, values professionalism and confidentiality, and wants to contribute meaningfully to a high-quality, compliant Rural Health Clinic.
Key Responsibilities:
- Manage Release of Information (ROI) processes, including handling patient and attorney medical record requests in compliance with HIPAA and clinic policies; verify authorizations, track requests, ensure timely release, and safeguard Protected Health Information (PHI)
- Managed patient registration processes, ensuring accurate entry of demographic and insurance information
- Coordinated patient check-in and check-out procedures to maintain efficient workflow and positive patient experience
- Performed front desk operations, including scheduling appointments, answering phones, and addressing patient inquiries
- Coordinate outbound referrals to specialists and ancillary providers, ensuring accuracy, completeness, and proper documentation while collaborating with patients, providers, and external offices
- Provide professional telephone and patient communication support by answering calls, sharing clinic information, routing inquiries appropriately, and documenting interactions accurately
- Perform administrative support tasks including fax processing, document management, patient access coordination, and maintaining accurate records in the software
- Assist with limited clinical support duties as assigned, including non-clinical patient rooming, supporting nursing staff, following infection control protocols, and documenting tasks appropriately
- Uphold all compliance, confidentiality, and professional standards by adhering to HIPAA, CMS Rural Health Clinic requirements, TCT standards, and clinic policies; maintain a respectful, calm, and patient-focused environment
- Address concerns professionally and report incidents with clear, factual documentation, following proper escalation protocols and participating in required training and competency validation
Qualifications:
- High school diploma or equivalent required
- Must have experience in a medical office or healthcare setting
- Familiarity with electronic medical records (eClinicalWorks preferred)
- Strong organizational, multitasking, and communication skills
- Knowledge of HIPAA regulations and patient confidentiality standards
- Ability to work efficiently in a fast-paced environment with strong attention to detail