Client Support Officer - Processing

Client Support Officer - Processing

Location: Powai, Mumbai

Type of Contract: Permanent, Full Time

Start Date: ASAP

Salary: Competitive

Who we are: Oxford International

Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students. With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world. We are proud of our culture and have recently been officially certified as a Great Place to Work ©!

Job Purpose

The role holder plays a vital role in delivering exceptional support to international students throughout the application process, ensuring a seamless and personalized experience.

The role holder needs to process student applications in a timely and accurate manner, meeting defined service level agreements. Assessing applications in accordance with the latest admissions requirements and maintaining open communication with line managers.

The role also includes developing detailed knowledge of university regulations and procedures to provide accurate information to students. Collaborating with the line managers to enhance student experience, identify areas for improvement, and implement initiatives

By exceling in this role, they will contribute significantly to the success of our international students and the achievement of our business objectives.

Key Responsibilities

• Student applications are responded in line with defined service level agreements.
• Applications are assessed accurately and in accordance with the latest admissions requirements.
• Sustainable and productive working relationships are developed within the team
• Conducting meticulous and diligent checks in the assessment process
• Updating accurate records/data in the tracker and SF account.
• Self-driven with an ability to organize one's own workload and multitask.
• Ability to work under pressure and meet deadlines.
• Ability to take full ownership and exercise sound application checks, ensuring accurate assessments and informed decisions
• Staying up to date with updates and policies of the process
• Adhering to the compliance of the company policies and procedures

Person Specifications

Education/Qualifications

• Qualified with Higher Secondary Certificate (HSC) or Graduation

Knowledge & Experience

• A dynamic fresher with exceptional communication capabilities.

Skills & Abilities

• A willingness to be flexible towards duties & adaptable to change
• Ability to work effectively under tight deadlines
• Ability to communicate effectively
• Excellent attention to detail
• Possess strong organizational and problem-solving skills
• Work effectively in a fast-paced environment
• Developing a key understanding of the University policies & procedures
• Occasional out of hours work during peak periods
• Proactively undertake personal development necessary for the effective performance of the role

Personal attributes

• A positive, ‘can-do’ approach to work
• Adopts a collaborative approach to working
• Flexible and adaptable
• Responds positively to new challenges, seeking solutions
• Provide exceptional support and service
• Create a positive work environment
• Warm and welcoming personality

Other requirements

• A flexible approach to working hours and location, including a willingness to travel, locally, nationally, or overseas, as required.

This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.

Oxford International is committed to safeguarding and promoting the welfare of children. Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy.

Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.