Sales Operations Coordinator

As a member of the Shared Services group, the Sales Operations Coordinator is responsible for proactively coordinating new instrument sales orders in the scientific analytical instruments industry and providing superior customer service to our internal and external clients. You will cultivate strong partner relationships by serving as a main point of contact to ensure exceptional customer service, collaborate directly with overseas manufacturing and logistics teams, to ensure accurate order execution & delivery, and collaborate with Regional Sales Engineers to build professional relationships based on trust and respect. This is a hybrid position, based out of the Concord, MA office. Responsibilities include but are not limited to: - Demonstrate ability to develop and maintain effective relationships with both internal and external customers, including strong written and verbal communication skills. - Review Customer Purchase Orders for order compliance to ensure meets acceptable criteria. - Responsible for order processing - Identify discrepancies and process credit notes as necessary. - Provide customer order acknowledgments, status updates, and information in a timely, professional manner. - Contribute to exceptional customer service by maintaining regular communication with customer, via weekly remote meetings. - Handle incoming sales calls and correspondence; alerting reps and/or managers to urgent issues. - Develop a thorough understanding of the organization's industry and unique business goals and needs. - Provide support and cross-coverage to fellow team members to minimize department downtime. - Maintaining accurate customer records to ensure perpetual data integrity. - Coordinate internal resources across departments to ensure customers' success, presenting the best customer experience possible and solidifying future growth in company accounts.

At Oxford Instruments, we push the boundaries of what's possible, helping our customers achieve the breakthroughs that change our world. Whether it's developing technology for a greener economy, designing devices that enhance digital connectivity, or creating next generation medicines and healthcare technology, we address the greatest challenges of the 21st century. Everything we make is exceptional, and each product and solution gives greater insight, clarity and accuracy. At Oxford Instruments, we don't wait for change to happen. We enable it. Our purpose is to accelerate the breakthroughs that create a brighter future for our world. Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We aim to be the scientific instrumentation partner in every significant lab and production facility across the world. Our people and culture are vital to our success. We strive to offer the opportunities that will attract, engage, motivate and develop the very best talent. This involves creating an inclusive environment and culture where difference is valued and people are recognised for what they deliver and bring to the team.