Housekeeping Supervisor - Hotel

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer:
Competitive pay and performance-based incentives
 Medical, dental, and vision coverage for peace of mind
 401(k) with profit sharing to invest in your future
 Generous paid time off so you can recharge
 Exclusive discounts at our properties—because you deserve great getaways, too!
 Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY: The Housekeeping Supervisor at one of Oxford’s boutique-style or luxury hotels plays a vital role in ensuring the cleanliness, presentation, and comfort of guest rooms and public spaces throughout the property. This position oversees the daily operations of the housekeeping team, supporting a smooth room turnover process and upholding Oxford Collection’s elevated standards for service and appearance. The Housekeeping Supervisor is responsible for conducting quality inspections, monitoring room readiness based on arrival and departure flow, and reinforcing proper cleaning techniques, safety procedures, and service behaviors. This hands-on leadership role works closely with the Front Desk and Maintenance teams. The Housekeeping Supervisor plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Housekeeping Operations & Quality Assurance (60%): 

• Oversee daily cleaning schedules, ensuring guest rooms and public areas meet Four-Diamond cleanliness standards
• Supervise laundry services, ensuring linens and towels meet luxury hospitality standards
• Ensure all guest areas are pristine, well-stocked, and elegantly arranged
• Inspect public spaces and randomly selected rooms to ensure four-Diamond cleanliness standards are met 
• Perform housekeeping, laundry, and/or houseperson functions including deep cleaning whenever necessary
• Submit maintenance reports/requests to the Maintenance Department for any issues identified
• Assist in training new employees and providing continuous on-the-job training to ensure Four Diamond standards are implemented 
• Assist with issuance of supplies to staff, and log items into the Lost & Found log and secure them in the proper area
• Coordinate with the front desk and maintenance teams to manage room readiness and VIP guest requests and verification of amenity placement
• Assisting with implementation of company programs and supervise daily operations to comply with SOPs, maintain cleanliness ratings, and motivate team members
• Ensure all equipment and furnishings are kept in good operating order, reporting any maintenance issues immediately, prevent loss of revenue due to malfunction

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations.  Report any maintenance repairs needed immediately to their supervisor or General Manager.

Leadership & Supervision (20%):

• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
• Serve as a role model for Housekeeping staff and other employees
• Supervise, train, and mentor housekeeping staff, offering guidance, resolving issues through open communication, and proactively presenting solutions to management
• Assist in evaluating staff performance, reviewing time and attendance records, scheduling, and ensuring compliance with company policies, scheduled breaks, and overtime regulations
• Lead pre-shift meetings, ensuring the team is informed of daily priorities and VIP guests
• Attend daily and weekly staff meetings in the Manager’s absence

Guest Relations (5%): 

• Interact and acknowledge guests in a friendly and customer focused manner as needed
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests

Other (5%): 

• Communicate effectively with all hotel staff to ensure smooth delivery of services
• Coordinate with front desk, maintenance staff and General Manager on things requiring attention
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• Other duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority. 

CORE SKILLS AND VALUES

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Detail Orientation – Is accurate and methodical when following processes and instructions
• Physical Skills – Demonstrates capability of performing physical work in a variety of conditions
• Professional Appearance -  Presents a professional and polished look
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily
• Time Management – Does most important, guest-related work first

PREFFERED EDUCATION & EXPERIENCE

• High School Diploma or GED preferred
• Housekeeping / cleaning services experience preferred
• 2+ years supervisory experience preferred
• Hospitality / hotel work experience preferred

JOB REQUIREMENTS

• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance

PHYSICAL REQUIREMENTS

• Must be able to climb stairs both inside and outside in a variety of weather conditions
• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)

Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on pre-employment screening.