About the role
Are you enthusiastic about know-how and customer support? Do you will have expertise in technical assist and luxuriate in serving to customers navigate advanced platforms? Outsourced, a number one ISO-certified outsourcing firm, is hiring a Technical Help Analyst – ChatHelp to hitch our dynamic crew!
In the event you're searching for a distant, full-time position with nice perks and profession progress, this chance is for you.
Job Obligations
✔ Ship Actual-Time Help – Help prospects through chat in a fast-paced atmosphere, guaranteeing fast response instances.
✔ Information & Educate Customers – Assist with signup, billing, onboarding, and platform navigation. Suggest the most effective providers for buyer wants.
✔ Troubleshoot & Escalate – Remedy frequent technical points and escalate advanced issues to Stage 2 assist.
✔ Increase Buyer Satisfaction – Goal for a 98%+ CSAT rating by offering skilled, environment friendly, and pleasant assist.
✔ Doc & Enhance – Log interactions in Zendesk/Discord, contribute to data bases, and simplify technical ideas for customers.
Required {Qualifications}
✔ 1+ 12 months of expertise in technical/buyer assist (SaaS, cloud, or AI expertise is a plus!).
✔ Primary data of SSH, Linux, SQL scripting, Docker, and cloud computing (AI inference/serverless tech).
✔ Familiarity with CRM instruments (Zendesk), ticketing programs, and person/entry administration.
✔ Glorious communication abilities – means to interrupt down tech jargon for non-technical customers.
✔ Sturdy problem-solving mindset and talent to multitask in a high-volume chat atmosphere.
✔ Willingness to work in rotational shifts (choices above).
About the company
Outsourced is likely one of the Greatest Locations to Work, with a Nice Place to Work Certification. We offer offshore staffing options to main world corporations and supply a supportive, enjoyable, and growth-oriented atmosphere. Our crew consists of over 1,000 proficient professionals, and we're searching for devoted people such as you!
