Senior Assistant Store Manager - Hourly

Outerknown

Salary: $68k - $72k
Experience: 3+ yrs
Location: Carlsbad, California, United States
Job type: Full-time

Required skills

customer service
inventory control
merchandising
Outlook
React

About the role

POSITION DESCRIPTION
Title & Reporting Relationships
Position Title:	Sr Assistant Store Manager
Reports to:	Sr Store Manager
Department:	Retail
Oversees:	Assistant Store Manager, Key Holders and Sales Associates
Interactions:	Retail team, Sr Retail Operations Manager, Director of Retail & Planning, Human Resources

Main Purpose and Major Challenges of the Role

Deliver consistent and positive customer experience that results in top-line sales growth and profitability. Support the Sr Store Manager in overseeing the day-to-day operations of the Carlsbad retail location including scheduling, inventory management, visual merchandising and staff training. The role of Sr Assistant Store Manager requires detailed focus on store operations and the ability to drive sales & motivate store staff daily.

ACCOUNTABILITY:

Sales & Team Leadership

Managing a high-performing sales team, fostering a culture of collaboration and accountability
Providing exceptional customer service, including responding to inquiries, addressing concerns, and resolving issues in a timely manner
Understand company set KPI's: You should clearly understand the company's set KPI's and be able to identify strategies when performance standards are not met.
Review reports on sales performance and market trends
Setting goals, tracking progress, and holding sales representatives accountable for meeting objectives
Partner with Sr SM to create sales strategies to achieve targets/goals.
Actively seek out opportunities to attend and/or initiate events outside the four walls of our stores to showcase the brand and help build our San Diego community
Always communicate clearly and effectively with retail business partners, sharing the state of the business, updates on their team, ideas for consideration, opportunities, and successes.
Mentoring and coaching sales representatives to improve their performance and help them achieve their goals

ACCOUNTABILITY:

Operations

Supervising inventory management: You will be responsible for maintaining accurate inventory levels by overseeing all aspects of inventory control, such as regular cycle counting, monitoring stock movements and executing inventory audits.
Ensuring safety and compliance: You will maintain a safe working environment, ensuring compliance with all safety regulations and procedures

Partner with Sr Store Manager to streamline standard operating procedures to allow more time to focus on customer service and sales
Balance store needs with company needs such as Ship From Store orders, events, inventory consolidations etc
Maintain store standards such as cleanliness, best in class visual merchandising and elevated in-store experience
Balance scheduled hours with payroll and sales, ensuring the needs of the business are always a priority while driving profitability

ACCOUNTABILITY:

Product Knowledge

Train and communicate current collection knowledge: This will allow you to build trust, enhance customer experience, and increase sales. Your team needs to be fully educated on product knowledge, seasonal strategy all with a focus on sustainability.
Take time to assess business by division and category to better understand your store’s strengths and opportunities and develop priority focuses for your team based on product performance
Partner with Sr Store Manager to develop store-based product specific focuses to target category or style specific sales
Develop a deep understanding of how our product assortment supports our brand mission
Encourage staff to try on new products so they can better assist customers find what will work best for them and increase store conversion rate

ESSENTIAL SKILLS & QUALIFICATIONS

Accomplished retail professional who possesses a minimum of (3) three years of experience at store leadership level, with a proven dedication and loyalty to their brands.
Proven ability to drive sales results, able to analyze selling reports, identify business trends, and react quickly to the needs of the business
Skilled at delivering thoughtful and appropriate positive and developmental feedback
Seeks feedback from business partners and cultivates an environment that encourages open conversation around opportunities to personally develop
Comfort in making decisions and mediating conflict within a team environment
Ability to address complex issues and allocate time to execute multiple tasks and change priorities
Exceptional interpersonal, communication, and customer service skills
Ability to identify top talent and train/develop/retain great people
Experience creating schedules and managing time & attendance
Proficient in Windows-based software such as Excel, Word, and Outlook
Experience with Shopify is a plus

About Outerknown

Sustainable clothing brand creating apparel from organic and recycled materials.

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