Our Minds Matter (OMM)
School Success, Manager (full-time)
About Our Minds Matter
Our Minds Matter (OMM) is working toward a day when no teen dies by suicide. Driven by research and led by teens, OMM clubs create safe, brave spaces where young people build social connections, practice self-care and healthy habits, and offer peer-to-peer mental health support. Originally founded as the Josh Anderson Foundation, we began with five schools in Fairfax County in 2012 and a sole employee: founding Executive Director Lauren Anderson, who named the organization in honor of her brother, Josh, who died by suicide at the age of 17. In the decade-plus since our founding, OMM has grown to become the leading provider of peer-to-peer mental health programming for teens in the DC Metro Area (DMV). We are a majority BIPOC-led organization currently supporting a network of 149 clubs in high schools, middle schools and teen centers nationwide, with the majority located in the DMV.
The Role
The School Success Manager will be responsible for the end-to-end delivery of the club model, acting as the tactical bridge between program strategy and field execution while directly mentoring/supervising on-the-ground staff.
The School Success Manager will report to senior program leadership to consistently meet standards of program implementation, school/club satisfaction, retention, and the continuous professional development of the club coaching team.
The School Success Manager will join and collaborate with the program leadership team to ensure that field trends are effectively integrated into operational systems, partnerships, measurement, and program development for the successful implementation of OMM programs in schools.
Competencies needed to be successful in the role:
- Employee Coaching & Development ~ Coaching & Mentoring
- Team/Project Management
- Relationship Management
- Problem Solving & Critical Thinking
- Cross-Functional Collaboration
- Data-Informed Decision Making
OMM’s Commitment to Diversity, Equity, and Inclusion
Pursuing diversity, equity, and inclusion is a moral imperative for Our Minds Matter (OMM), and integral to our work of empowering students to improve their overall school culture around mental health so that no teen dies by suicide.
OMM affirms the inherent dignity of each employee and person we work with while dismantling any inequities within our organization’s policies, programs, and services, creating an inclusive environment where all can flourish and become one’s best self. We are building a community whose members have diverse cultures, backgrounds, and life experiences. Vital to this is leadership and staff who are representative of the communities we serve, providing culturally competent and accessible curriculum and resources and constantly learning from and adapting to the communities we work with.
OMM strongly encourages members of historically marginalized communities to apply for this position, in particular individuals who identify as Black, Indigenous, Latine or other People of Color, immigrants, people with disabilities, people who are gender expansive, members of the LGBTQ+ community, and individuals from economically disadvantaged backgrounds. OMM does not discriminate on the basis of class, race, color, sex, marital status, sexual orientation, gender identity, veteran status, political ideology, age, creed, religion, ancestry, national origin, or the presence of any sensory, mental or physical disability. Excepting any undue hardship, OMM will provide reasonable accommodations upon request for candidates taking part in all aspects of the selection process.
Key Responsibilities
School Services Delivery Oversight
Tasks related to this job include:
- Continually monitor program performance using Salesforce and other data, responding to data on a daily and weekly basis; proactively implementing course corrections to ensure all programmatic goals remain met in collaboration with the assigned club coach/program coordinator(s).
- Troubleshoot and resolve any issues related to program delivery, including coordination, quality control, and partner/stakeholder satisfaction.
- Ensure that program services are delivered efficiently, effectively, and aligned with the service delivery model.
- Develop comprehensive project plans, taking full ownership of end-to-end deliverables and cross-functional service integration.
- Develop and implement strategies for continuous improvement of program services delivery, ensuring it’s responsive to the needs of partners, stakeholders, and communities served.
- Oversee program budgets and expenses while providing regular performance updates to senior leadership to ensure goals are met.
- Drive communication efforts across the OMM club network to boost program participation and ensure cohesive engagement with various initiatives.
Team Management & Coaching
Tasks related to this job include:
- Supervise and mentor program staff (3-4 program coordinators), utilizing one-on-one meetings and monthly performance checks to foster professional growth and high-quality service delivery.
- Lead regular team meetings to discuss goals and challenges, fostering a positive, communicative, and motivated work culture where staff feel empowered.
- Ensure team members adhere to organizational policies, procedures, and data-tracking standards.
- Manage staffing schedules to ensure adequate coverage, including filling in for absent staff as needed.
- Step in to facilitate and support various programs as needed to reach club health and programmatic goals.
- Develop and implement strategies and professional development to enhance team productivity and improve service delivery.
- Support the recruitment, training, and onboarding of new program staff.
- Address and resolve any issues or concerns that arise within the program, escalating to senior management as necessary.
Relationship Management
Tasks related to this job include:
- Establish and maintain collaborative relationships with school staff, students, and external partners to facilitate the successful delivery of programs.
- Act as a primary point of contact for select stakeholders, addressing inquiries, concerns, and feedback.
- Regularly meet with stakeholders to assess satisfaction, gather feedback, and address issues to improve service delivery.
- Oversee service delivery to ensure it is tailored to specific site needs while adhering to core program guidelines.
- Ensure services are provided in a timely, efficient, and professional manner, adhering to program guidelines.
- Support schools/stakeholders in overcoming barriers to accessing or receiving services and troubleshooting challenges as they arise.
Other Responsibilities
Assist in overall program success.
Tasks related to this job include:
- Contribute to the team in a meaningful and genuine way through actively participating in team meetings, culture building, participating in committees, and helping the organization continuously improve
- Support annual organization fundraising events
- Assist in other fundraising and operations efforts as needed
- Collaborate with interns and other contracted staff as needed
- Represent the company at events and promote the organization’s value proposition to external stakeholders or
- Represent the organization at community events, meetings, and conferences to build awareness and support for OMM
- Responsible for tracking and monitoring programming expenses and overseeing budgets for projects and programs