Patient Care Coordinator (Livonia, MI, US, 48150)

Ottobock

Salary: $52k
Location: Livonia, Michigan, United States
Job type: Full-time

Required skills

compliance
customer service
interpersonal skills
time management

About the role

Summary Statement

Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics and orthotics in Michigan.We are committed to improving the lives of our patients and today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve. When you join Ottobock.care, you're not just starting a job. You’re becoming part of a movement that is redefining what’s possible in patient care.

We are currently looking for an on-site Patient Care Coordinator (PCC) at our Livonia, MI office. Our PCCs play a vital role in each patient's visit. From greeting patients to ensuring scheduling and documentation run smoothly, you'll be helping people move through life with confidence and independence.

Duties & Responsibilities

Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
Assist with scheduling or modifying patient appointments.
Ensure customers receive the best service possible and concerns are satisfactorily resolved.
Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
Perform initial insurance verfication and assist in securing insurance authorizations for patient cases as needed.
Create patient account profile in the Medical Record system.
Perform light shipping and receiving of medical device products and components.
Maintain a clean office work environment.
Accept cash payments from patients as appropriate.
Comply with Corporate Compliance and HIPAA responsibilities.
Perform other duties and special projects as assigned.

Qualifications

Proficient in MS Office and databases.
Strong communication and interpersonal skills.
Excellent organizational, analytical, and time management skills
High school diploma or equivalent.
Office administrative management experience, preferably in a medical/dental/therapy office.
Knowledge of Medicare, Medicaid preferred.
Insurance verification experience.
Customer service experience.

Benefits

Medical
Vision
Dental
Health savings accounts with employer contribution
Flexible spending account options
Company-paid life insurance policy
Generous Paid time off
7 Company holidays
Floating holidays
DailyPay
100% company-paid short & long-term disability
401k match up to 3.5%

About Ottobock

Manufactures prosthetics, orthotics, and mobility products for people.

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