Clinical Manager (NC, US, 28210)

Summary Statement

Carolina O&P has served patients in North Carolina and South Carolina for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve.

At Ottobock.care, we’re dedicated to creating an environment where advanced technology meets compassionate care. Since joining the Ottobock.care network, Carolina O&P clinics have experienced meaningful improvements that bring added value to both patients and staff including access to avanced prosthetic & orthotic technologies, expert collaboration across a global network, and an enhanced patient journey & seamless experience.

We have a new and exciting opportunity for a Clinic Manager in Charlotte, NC!

Duties & Responsibilities

• Clinic Manager oversees clinical operations and clinical staff at assigned patient care facility. Clinical staff may include clinicians, technicians, and fitters. 
• Examines and evaluates patient's needs in relation to disease and functional loss.
• Formulates design of prosthetic and/or orthotic devices.
• Performs evaluation of fit (including static and dynamic alignments) to assure function, medical efficacy, and quality of work are appropriate.
• Instructs patient in use of device and provides post-delivery service and adjustments. 
• Specify information to administrative staff to conduct reimbursement activities and maintain detailed clinical notes in patient records daily. 
• Trains Technicians, Residents, Fitters, and other Clinicians, as appropriate. 
• Utilizes effective materials management, quality, and performance processes to maximize device quality and medical efficacy, maintaining a proper balance with costs and operational/financial performance.
• Meets with physicians, case managers and other referral sources to review services and capabilities; develop and enhance business relationships to identify and secure ongoing and future sources or referrals.
• Provides complete and accurate direction and guidance to technicians responsible for fabrication of orthoses and/or prosthesis for his/her patients.
• Manager delegates responsibility and expect accountability and regular feedback.
• Manager accomplishes financial objectives by forecasting requirements; Assists in preparing an annual budget.
• Achieves and maintains professional knowledge and technical skills through continuing education. This specifically includes current "state of the art" knowledge, procedures, components, and materials including application based on diagnosis.
• Identifies and creates improvements to processes to promote efficiency and productivity.
• Helps ensure offices are ABC/Medicare/Labor Compliant and assist with accreditation, as necessary. 
• Complies with Corporate Compliance and HIPAA requirements.
• Manager enforces all safety regulations; Compliance with Medicare and other governmental regulations; Compliance with bloodborne and Occupational Safety and Health Administration (OSHA) requirements.
• Performs other duties or special projects as assigned. 

Qualifications

• Bachelor’s Degree OR Master’s in Orthotics and/or Prosthetics.
• Certified by The American Board for Certification in Orthotics and/or Prosthetics (ABC) or Board of Certification/Accreditation (BOC). Certification must be in good standing.
• Obtain and maintain state licensure where required.
• Knowledge and experience in prosthetic and/or orthotic clinical practice and technology.
• 5–7 years experience required for Clinical Managers; 2–4 yrs of direct patient care experience as a Prosthetist/Orthotist.
• Minimum of 2 years in a lead or supervisory role in the healthcare industry preferred for Clinical Managers.
• Managers must demonstrate experience in instructing clinical, non-clinical personnel and customers on objectives of patient care services.
• Ability to communicate clearly, both orally and in writing and to work effectively with a wide range of people, including vendors, suppliers, co-workers, and management.
• Ability to work collaboratively and participate in a team approach.
• Possess excellent organizational and time management skills by prioritizing and managing multiple tasks to completion.
• Anticipates, identifies, analyzes, and resolves conflict and problems.
• Advanced computer skills and knowledge of Microsoft Office and databases.
• A valid driver’s license with no limitations operating a motor vehicle; must have a reliable vehicle.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%
• Paid parental leave