Job Overview:
We are seeking a dedicated and skilled Omni-Channel Support Specialist with expertise in Omni-Channel Manhattan and SQL to join our team. The ideal candidate will have a strong background in providing support for Omni-Channel Manhattan systems, along with proficiency in SQL for troubleshooting and data management. This role involves working closely with various teams to ensure seamless operations and resolving technical issues related to the Omni-Channel solutions.
Key Responsibilities:
1. Omni-Channel Manhattan Support:
- Provide technical support and troubleshooting for Omni-Channel Manhattan systems.
- Monitor system performance and resolve issues to ensure smooth operations.
- Collaborate with internal teams to implement and optimize Omni-Channel strategies.
2. SQL Support:
- Utilize SQL to manage, query, and analyze data for troubleshooting and reporting purposes.
- Write and optimize SQL queries to support operational needs.
- Ensure data integrity and accuracy across systems.
3. System Maintenance and Optimization:
- Perform regular system checks and maintenance to prevent downtime.
- Identify opportunities for system improvements and work with the development team to implement changes.
- Maintain documentation for system processes, configurations, and support procedures.
4. User Training and Support:
- Assist end-users in resolving issues related to Omni-Channel Manhattan systems and SQL.
- Provide training to users on best practices and system functionalities.
- Act as a point of contact for escalated support requests.
5. Collaboration and Communication:
- Work closely with cross-functional teams, including IT, operations, and business units, to address system-related issues.
- Communicate effectively with stakeholders to provide updates on system status and support activities.
- Participate in meetings and provide input on system-related topics.
Qualifications:
- Proven experience in a support role with active involvement in Omni-Channel Manhattan systems.
- Strong proficiency in SQL, with the ability to write, optimize, and troubleshoot complex queries.
- Experience in system maintenance, troubleshooting, and user support.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration abilities.
- Ability to work independently and manage multiple tasks simultaneously.
Preferred Qualifications:
- Experience in retail or e-commerce environments.
- Familiarity with other retail management systems and technologies.
- Knowledge of system integration and data flow in Omni-Channel environments.
