ILIF HOTELS & RESORTS
Website:
ilifhotels.com
Job details:
Key Responsibilities
- Create and manage property listings across OTA platforms, ensuring accurate property information, descriptions, images, amenities, and policies.
- Review and optimize listing content to improve visibility and consistency across all OTA channels.
- Update pricing and availability across OTA platforms to ensure accurate inventory management.
- Maintain rate parity across OTAs, the company website, and other distribution channels.
- Manage property performance, rates, and inventory through channel managers and OTA dashboards.
- Ensure real-time synchronization of rates, availability, and promotions across all OTA platforms.
- Monitor and analyze key performance metrics, including booking conversion rates, occupancy rates, and RevPAR.
- Respond to OTA queries related to bookings, cancellations, special requests, and property updates.
- Resolve booking-related issues and support modifications to ensure a seamless guest experience.
- Coordinate with OTA account managers to address issues and improve listing performance.
- Monitor guest reviews across OTA platforms and identify recurring feedback trends.
- Respond professionally to guest reviews to enhance guest satisfaction and brand reputation.
- Collaborate with property teams to address guest feedback and implement service improvements.
- Prepare daily and weekly reports covering bookings, cancellations, guest reviews, and OTA commission costs.
- Conduct market and competitor analysis to identify performance gaps and growth opportunities.
- Identify OTA promotions, campaigns, and marketing opportunities that can benefit the property.
- Develop expertise in OTA platforms, policies, booking systems, and operational processes.
- Build and maintain relationships with OTA representatives to improve property visibility and performance.
- Coordinate with internal teams, including marketing, front desk, and reservations, to ensure information accuracy.
- Assist with guest communication, including pre-arrival coordination and handling special requests received through OTA platforms.
About Company: ILIF Hotels and Resorts is a hotel chain based in Maharashtra with a network of about 50 franchised and leased hotels, resorts, and vacation properties with approximately 500+ rooms. We operate hotels ranging from upscale to economy. With a sharp aim to cater to vacationers, the chain properties are near sightseeing places. The properties under this chain maintain certain quality standards by offering amenities like a swimming pool, Wi-Fi, an in-house restaurant, CCTV surveillance, and more.
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