Patient Advocate I (Scheduler)

Description

ESSENTIAL FUNCTIONS:

• Receives inbound and places outbound patient calls to schedule, cancel, and reschedule appointments.
• Supports health insurance management functions by collecting patient insurance information during chart building. 
• Complete all scheduling and registration activities, including collecting and entering demographic information, verifying insurance information, and informing patient of referral requirements. 
• Answers general information questions regarding appointments, and services.
• Maintains consistent and productive communication with necessary departments.
• Abide by all patient privacy and HIPAA expectations. 
• Other administrative support and tracking duties as assigned.
• Performs data entry functions, including patient demographic information and patient updates in a medical records system an established EMR system.
• Actively works on patient work queues to ensure efficient and effective patient flow.

REQUIRED QUALIFICATIONS AND SKILLS:

• Knowledge of medical office procedures and terminology
• Proficient with phone system capabilities and Microsoft Office 365 products
• Previous experience working with an EMR system
• Knowledge of HIPAA regulations
• Patient centered outlook and willingness to problem solve
• Highly detail oriented with excellent follow through to see tasks to resolution
• Strong and clear written and verbal communication skills
• Possesses a high degree of self-motivation and produces high quality work with minimal supervision

PAY & BENEFITS:

• Medical, Dental and Vision Insurance 
• Generous PTO package and paid holidays  
• Company-paid life insurance and long term disability insurance  
• Ability to purchase accident insurance, short and long-term disability insurance.  
• Opportunities for internal training and development  
• Retirement Plan eligibility after one month of service with eligibility in company profit sharing  
• Most positions offer Monday – Friday work schedules 

WORKING CONDITIONS:

• Typical business office environment 
• Possibility of local travel 
• Constant viewing of computer monitor, mousing and typing 
• Frequent standing, walking and sitting 
• Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more 
• Occasionally lift and/or move up to 50 pounds 
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus 
• Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the job.