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Company Description
NoBroker.com is India’s first and only PropTech unicorn, revolutionizing the real estate sector by eliminating brokerage and enabling direct connections between property owners and tenants/buyers. Since its inception in 2014 by alumni from IIT Bombay, IIT Kanpur, and IIM Ahmedabad, NoBroker has grown to serve over 30 lakh customers monthly across major cities like Mumbai, Bangalore, Pune, Chennai, Delhi-NCR, and Hyderabad. Backed by renowned investors such as Tiger Global, General Atlantic, and Google, the company has raised $366 million to date. With a passionate team of over 5,000 people, NoBroker offers advanced, technology-driven services like rental agreements, property management, home services, and NoBrokerHood software for community management. The company is committed to fostering a vibrant and growth-oriented work culture with competitive salaries and opportunities for personal and professional development.
Role Description
This is a full-time, on-site role for an ORM (Online Reputation Management) Executive - L1 in Customer Experience, based in Bengaluru. The primary responsibility is to manage and improve NoBroker's online presence by addressing customer queries and concerns across digital platforms. Day-to-day tasks include monitoring social media and reviews, supporting customers with efficient responses, escalating unresolved concerns to higher management when needed, and ensuring overall customer satisfaction. The ORM Executive will also collaborate with internal teams to enhance the customer experience and contribute to building a positive brand image.
Qualifications
- Skills in Customer Satisfaction and Customer Service to effectively address and resolve customer concerns.
- Strong Communication and Customer Support abilities to liaise with customers across various digital channels professionally and empathetically.
- Analytical Skills to monitor online reviews, gather insights, and recommend improvements to enhance user experience.
- Proactive attitude, ability to multitask, and a detail-oriented approach to online reputation management.
- Prior experience in customer service or ORM is an advantage but not a requirement. Training and support will be provided for freshers.
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