RepIndia
Website:
repindia.com
Job details:
Company Description
RepIndia, founded in 2013, is a leading integrated digital communications firm with a team of over 400 specialists and a portfolio of 550+ brands. Recognized for its creative strategies, digital campaigns, and robust Online Reputation Management (ORM) practices, RepIndia empowers organizations to enhance influence, drive growth, and safeguard their digital presence. Leveraging real-time listening, AI-powered insights, and live sentiment data, RepIndia crafts contextually relevant and high-impact marketing strategies. With offices across major cities in India, including Mumbai, the company serves diverse industries such as healthcare, aviation, fintech, FMCG, retail, and entertainment.
Role Description
This is a full-time, on-site role for an Online Reputation Management (ORM) Executive based in Mumbai. The ORM Executive will monitor and analyze brand sentiment across digital platforms, respond to customer feedback professionally, and address online reviews and concerns in a timely manner. The role includes implementing strategies to maintain and enhance the brand's digital reputation, managing social media mentions, and using analytics tools to provide actionable insights for improving online presence. Collaboration with internal teams to align brand communication strategies will also be a key aspect of the role.
Qualifications
- Strong skills in Online Reputation Management, digital listening, and brand reputation analysis
- Proficiency in using analytics tools, social media monitoring platforms, and generating actionable insights
- Excellent written and verbal communication skills for professional and consistent responses
- Strategic thinking and experience in crisis management and reputation recovery
- Ability to collaborate with internal teams to align communication strategies
- Relevant experience in digital marketing, content strategy, or related fields
- Knowledge of SEO and data analytics is a plus
- Bachelor's degree in Marketing, Communications, Public Relations, or a related discipline
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