Ajmal Perfumes India
Website:
ajmal.com
Job details:
About the Role
At Ajmal Perfumes, customer experience is at the heart of everything we do. We are looking
for an Online Reputation Management (ORM) Executive who will play a key role in shaping
how customers perceive our brand across digital platforms.
This role goes beyond responding to reviews—it involves protecting brand trust, resolving
customer concerns, and turning feedback into meaningful improvements across our
products and services.
You will work closely with Customer Support, Ecommerce, Logistics, and Marketing teams
to ensure that every customer voice is heard and addressed promptly.
What You Will Own
Manage Ajmal’s Online Reputation
Monitor and respond to customer reviews and ratings across:
o Our website
o Marketplaces such as Amazon, Flipkart, and Nykaa
o Social media platforms
o Public review platforms like Google Maps.
Ensure timely, thoughtful, and brand-aligned responses to all feedback.
Resolve Customer Concerns
Investigate and address customer issues related to:
o Product concerns
o Delivery experiences
o Order discrepancies
o Refunds and replacements.
Work cross-functionally with internal teams to ensure quick and fair resolutions.
Protect and Improve Brand Sentiment
Track and analyse customer feedback trends across channels.
Identify recurring customer pain points and share actionable insights with relevant
teams.
Help drive improvements that directly impact customer satisfaction and brand
perception.
Manage High-Impact Feedback
Handle sensitive or critical complaints in public forums.
Ensure that escalations are resolved efficiently while maintaining a professional and
empathetic brand voice.
Drive Positive Customer Advocacy
Encourage satisfied customers to leave reviews and ratings.
Help strengthen Ajmal’s digital reputation by increasing positive brand engagement.
What We’re Looking For
Strong written communication and problem-solving skills.
Ability to handle customer concerns with empathy and professionalism.
Familiarity with ecommerce ecosystems and online review platforms.
A customer-first mindset with attention to detail.
Previous ORM experience good to have (not mandatory)
What Success Looks Like
Faster response times to customer feedback.
Reduction in negative review impact.
Improved average ratings across key platforms.
Stronger customer trust and brand sentiment.
Click on Apply to know more.