Website:
wottl.in
Job details:
Company Description Wottl is a boutique, new-age digital solutions firm specializing in content and digital distribution for brands, businesses, and individuals. Founded in 2024 and based in New Delhi, India, Wottl operates as an extended marketing arm, helping clients grow through modern storytelling, structured distribution, and omnichannel execution. The team is built by professionals who have grown up in the digital ecosystem and understand how audiences consume, engage, and buy online. Wottl emphasizes adaptability in a fast-changing landscape of consumer behavior, platforms, and algorithms, ensuring brand communication evolves with the times. Since inception, Wottl has partnered with over 150 brands across 12 countries, including names such as PepsiCo, BOXX Insurance, ZENNER, Avaya, and Le Cordon Bleu, across both B2B and B2C sectors.
Role Description The Online Reputation Management (ORM) role at Wottl is a full-time, on-site position based in Delhi. The individual in this role will monitor brand mentions and conversations across social media, review sites, forums, and other digital channels, identifying potential risks and opportunities. Responsibilities include responding to reviews and comments in a timely, professional manner, managing escalations, and coordinating with internal teams to resolve customer issues. The role involves analyzing sentiment, preparing reputation reports, and recommending strategies to enhance brand perception and trust. The ORM professional will also collaborate with content, social media, and marketing teams to align messaging, support campaigns, and proactively build a positive online presence.
Qualifications
- Candidates should possess skills in online reputation monitoring, social listening, and sentiment analysis tools.
- Candidates should possess skills in stakeholder communication, customer response drafting, and conflict resolution.
- Candidates should possess skills in content writing, copyediting, and creating platform-appropriate brand responses.
- Candidates should possess skills in data interpretation, report creation, and presenting actionable insights.
- Candidates should possess skills in social media platforms, review sites, and community management best practices.
- Relevant experience in ORM, digital marketing, or brand management, preferably within an agency or digital-first environment.
- Strong written and verbal communication skills in English; additional language proficiency is an advantage.
- Ability to work on-site in Delhi, manage multiple accounts, and respond promptly in fast-paced situations.
- Bachelor’s degree in Marketing, Communications, Media Studies, Business, or a related field is preferred.
Click on Apply to know more.